Senior Product Manager - Travel Development Department(TDD)

Rakuten

Rakuten Travel is a leading online travel service in Japan, dedicated to 'Making People Happy with Travel'. Since our founding in 1996, we have consistently led the industry, challenging the norms and fostering innovation. With growing aspirations to expand beyond borders as a Global Innovation Company, we are not confined to Japan but continue to strive daily to become the world's premier travel reservation service.

EN: BusinessJP: Native

View on Company Site

Externalproduct

Product Manager, AI Products - Conversational Experiences Department (CXD)

Business Overview Rakuten Group, a global technology leader based in Japan, provides innovative solutions that enrich the lives of millions worldwide. Our Technology division is pioneering in leveraging cutting-edge technologies to deliver exceptional experiences across our services. Department Overview Rakuten's Conversational Experiences Department (CXD) team builds AI-powered customer engagement products across over 70 business units. Our core products include RAPTOR, a multi-agent conversational AI platform powering pre-sales and customer support chatbots for Rakuten Mobile and other BUs; an AI Augmentation suite that surfaces real-time insights for contact centre agents; and a Voice AI product integrating with IVR systems across the Rakuten Group. We are looking for a Product Manager based in Tokyo to drive the productisation and growth of this platform. Position: Position Details - Own the product roadmap for AI conversational products (pre-sales chatbot, CS chatbot, voice AI) from discovery through delivery - Define requirements, write PRDs, and drive sprint-ready user stories in close collaboration with engineering and QA teams - Build and maintain evaluation frameworks to measure AI quality across response accuracy, multi-turn dialogue, and personalisation, and translate findings into prioritised improvement roadmaps - Partner with BU stakeholders (Rakuten Mobile and others) to align on requirements, present results, and manage expectations - Drive productisation by packaging one-off BU implementations into reusable, scalable platform components that can be deployed across multiple business units - Monitor KPIs and contribute to quarterly OKR reporting Mandatory Qualifications: - More than 3 years of product management experience in AI/ML products, strategy products, or data-driven consumer tech - Engineering or technical background (Computer Science, Engineering, or a related field preferred); you should be comfortable reading technical specifications and working directly with engineering teams - Hands-on experience with data analysis, including SQL or Python for querying and exploring datasets, and the ability to interpret model outputs, evaluation metrics, and A/B test results independently - Experience in AI strategy or applied AI products, with a practical understanding of LLM pipelines, RAG systems, or conversational AI architectures - Strong written and verbal communication skills, with the ability to distil complex data into executive-level storylines and drive cross-functional alignment - Japanese language proficiency at JLPT N2 or above, as daily stakeholder communication in Japanese is required - Based in Tokyo or willing to relocate (on-site/hybrid) Desired Qualifications: - Hands-on experience building or evaluating LLM-based systems at the implementation level, such as prompt engineering, evaluation pipeline design, or multi-agent architectures - Background in product analytics or growth strategy, with comfort in setting KPIs, sizing impact, and building data-driven business cases - Prior experience working in a Japanese tech company or with Japanese BU stakeholders

EN: Not RequiredJP: Business

View on Company Site

Externalproduct

Senior Product Manager, System

Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Our mission is to challenge the current state of mobility through human-centric innovation. The Product Management team plays a central role in the development of products within the AD/ADAS domain.

EN: Not RequiredJP: Business

View on Company Site

Externalproductproduct manager

Product Owner, Cloud Platform User/Role Permission Management - Cloud Management Department (CMD)

Business Overview The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview The Cloud Management Department (CMD) leads Rakuten’s unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users. As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security. Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions. Position: Position Details The Horizon Resource Management Team is committed to providing efficient, secure, and scalable resource management solutions for the Rakuten Group. As a Core Data & Permission Management Product Manager/Project Manager, you will be responsible for the product strategy, planning, and development lifecycle management of Rakuten Group's Core Data Platform, and will lead the design, implementation, and optimization of the Group-wide Permission Management System. The product under your purview is a B2B offering, with its intended user base comprising all Rakuten employees. You will be required to engage with stakeholders originating from various departments. You will play a key role in ensuring the consistency, accuracy, and security of internal group data, while simplifying and strengthening user permission granting and management processes to support the rapid development of various business units within Rakuten. Responsibilities - Working with a team of engineers, business and leaders to contribute to improving service quality and understanding our customers' needs. Understanding how vital the requirement gathering process is. - Translate the business requirements from our customers into something executable by the engineering teams. - Understand customer and business problems from the potential solutions they might propose. - Create, prioritize, develop product strategies, requirements that delivers your product vision, whilst supporting valuable services. - Making sure that the requirements from our customers actually solve their problems, retrace their thought process back to the original problem and propose new and bold solutions. - Be part of a team where we cultivate a culture of innovation by encouraging each other to experiment, pitch new techniques and ideas to enhance product features. - Work closely with the team to define a product vision and share it accordingly with stakeholders and interested parties. - Be part of a team of motivated product owners and help drive this team forward. - The product under your purview is a B2B offering, with its intended user base comprising all Rakuten employees. You will be required to engage with stakeholders originating from various departments. Mandatory Qualifications: - 2-3 years of experience in being a Scrum Product Owner. - Ability to clearly articulate requirements and specifications. - Collaborate with engineering team(s) to ensure product quality. - Strong technical and analytical skills. - Be agile, have a mind-set that allows you to quickly respond to change. - Exemplary communication proficiency. Desired Qualifications: - Have experience with product ownership on large scale, high performance systems. - Understand development, as a bonus have experience as a developer. - Experience working with different stakeholders with conflicting interests. - Have guided waterfall teams towards Agile successfully. - Japanese language ability is a plus but is not required. Other Information: Additional information on English Qualification Business level English

EN: BusinessJP: Not Required

View on Company Site

Externalproduct

Product Manager

As a Product Manager, you will own everything from strategy to execution for Logistics, leading a cross-functional team made up of engineers, designers, data analysts, and others. Under an AI-powered development structure, you will take end-to-end ownership and drive everything from problem discovery to business outcomes.

EN: BusinessJP: Native

View on Company Site

Jobs in Japan

Ready to Get Started?

Technical Product Manager - BSS Product Management Department

Job Description

Minimum Requirements

Preferred Requirements

Similar jobs

Senior Product Manager - Travel Development Department(TDD)

Product Manager, AI Products - Conversational Experiences Department (CXD)

Senior Product Manager, System

Product Owner, Cloud Platform User/Role Permission Management - Cloud Management Department (CMD)

Product Manager