Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Signature Success Plan is a critical enterprise system designed for customers and partners using Salesforce products and services, consisting of support services, proactive services, and customer success managers. The Signature support service is a team that provides advanced technical support and proactive services. We investigate system failures, confirm technical details regarding usage, provide technical assistance for performance issues, and investigate the causes of alerts detected by proactive services based on inquiries received from customers via phone or the internet. In the case of significant failures, we work with customer success managers to assist customers in resolving issues. If detailed investigation is required, we escalate to the development department and collaborate with them to resolve the problem. The Signature Support Engineer is required to have expertise in one or more technical areas, from web technologies (HTML, CSS, JavaScript, API, etc.) to server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.), to support the rapid resolution of issues and failures that occur in the daily use of Salesforce services by customers who have contracted for the highest level of Signature Success Plan. This position requires leadership as a technical lead in a team that seeks to enhance skills by continuously learning about the ever-evolving Salesforce products and surrounding technologies and sharing knowledge among team members.
Desire to achieve high customer satisfaction Over 10 years of experience in technical support at an Enterprise Software / Cloud Company Ability to communicate appropriately and flexibly with customers Strong orientation and ability to conduct technical investigations, troubleshooting, and problem-solving in an organized manner Ability and attitude to collaborate across departments and positions Reading, writing, and listening in English (conversational ability is a plus) Ability to maintain high motivation and perform tasks independently and proactively Deep knowledge in one or more of the following areas Web technologies (HTML, CSS, JavaScript, frontend frameworks, API, etc.) Server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) Practical experience in one or more of the following Management and problem-solving of databases and relational data structures Management and problem-solving in large data processing or multi-tenant environments Programming or software development using APIs Software development lifecycle Operation and development of Salesforce Ability to mentor team members
High English proficiency (including conversation) Technical experience with Salesforce CRM and Lightning Platform Technical knowledge and experience to understand Salesforce applications and solutions Experience in developing Visualforce and Apex Experience in developing Lightning Web Components Certifications such as Salesforce Certified Platform Administrator Salesforce Certified Advanced Platform Administrator Salesforce Certified Platform Application Builder Salesforce Certified Platform Developer Salesforce Certified Advanced Platform Developer Salesforce Certified Agentforce Specialist Salesforce Certified JavaScript Developer
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