Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenBusiness Overview Rakuten Group's mission is "To empower people and society through innovation." Within this mission, Rakuten Travel stands as one of Japan's largest accommodation booking sites, offering diverse and appealing services that cater to a wide range of travel needs. The dynamic business development, leveraging Rakuten Group's strong customer base and technology to bring innovation to the travel industry, is a significant attraction. Department Overview Rakuten Travel aims to enrich lives through travel, offering diverse services from hotels to car rentals as Japan's largest travel booking site. Our Customer Solutions Department maximizes the customer experience for both travelers and Hotel partners. We achieve this by managing inquiry operations and continuously improving our systems. We enhance "resolution productivity" (speed, quality, recurrence prevention) to uphold Rakuten Travel's service quality and customer satisfaction.
Practical experience in customer support operations or improvement planning and promotion. Practical experience in managing and improving KPIs/operational quality (SLA, productivity metrics, quality scores, inquiry trends, etc.).
Experience working in customer support, a contact center, or the travel industry such as a Hotel or travel agency.
