Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
This role involves deeply understanding the internal workings of Active Directory and authentication infrastructure used by companies worldwide, and solving the most complex technical challenges faced by customers. It requires determining whether the cause of an issue lies in the network, authentication, security, or product implementation. You will act like a detective for engineers, chasing the truth while forming hypotheses. The Technical Support Engineer at Microsoft Customer Service & Support (CSS) is not just responsible for guiding customers through known solutions. You will utilize logs, network traces, events, configuration information, and protocol specifications to derive root causes and optimal solutions through hypothesis and verification for complex technical issues occurring in customer systems. Additionally, the appeal of the Technical Support Engineer role lies in the environment that allows you to constantly engage with and learn about cutting-edge technology. It is a highly attractive position where you can purely pursue technology and become a leading expert in products not only domestically but also globally. The Active Directory Services team at CSS is responsible for core technologies that support enterprise ID management and security, including Active Directory, authentication, group policy, PKI, and Hybrid Identity. These technologies form the foundation for many business activities, such as signing users into systems, synchronizing directory information across multiple locations, securely accessing applications and services, and protecting communications and data using certificates. Solving problems requires investigations that span multiple technical areas, including Windows Server, networking, security, and cloud services. When necessary, you will collaborate with domestic and international specialized engineers and Microsoft product development teams to support customers' mission-critical environments. We also view AI as a crucial means to extend engineers' expertise. We incorporate AI for information organization, knowledge search, log analysis, script creation, case history summarization, and knowledge generation into our business processes. However, we emphasize the importance of verifying AI outputs based on actual logs, primary information, and reproducible results to make technically sound judgments. It is not necessary to have all experiences related to Active Directory Services at the time of application. We welcome individuals who are interested in unknown technologies, willing to research, experiment, and grow while sharing knowledge with those around them.
- Practical experience as a support engineer, system engineer, software engineer, infrastructure engineer, or equivalent - Basic understanding of elements that make up IT systems, such as OS, networking, authentication, directory services, security, storage, and applications - Experience in system design, construction, migration, deployment, operation, development, or troubleshooting - Ability to organize facts and hypotheses and isolate problems based on data even in situations with insufficient information - Ability to collaborate with stakeholders to resolve issues involving multiple technical areas - Willingness to continuously learn new technologies and apply them in practice - Ability to communicate clearly and sincerely with customers and team members - Business-level proficiency in reading, writing, and conversing in Japanese - Ability to read technical documents in English and research necessary information
- Design, construction, migration, operation, and troubleshooting of Windows Server - Construction or operation of Active Directory Domain Services - Knowledge of domain controllers, replication, DNS, and LDAP - Knowledge of Kerberos, NTLM, SPN, and authentication protocols - Design, deployment, operation, and troubleshooting of Group Policy - Construction and operation of Active Directory Certificate Services or PKI - Knowledge of certificates, TLS, and encryption - Experience with Microsoft Entra ID, Hybrid Identity, and Windows Hello for Business - Knowledge of networking, DNS, TCP/IP, and security - Analysis using tools such as Wireshark, Network Monitor, Process Monitor, Performance Monitor, and ETW - Experience using diagnostic tools such as Repadmin, DCDiag, GPResult, Klist, and Certutil - Scripting or software development using PowerShell, Python, C, C++, or C# - Technical research referencing APIs, protocol specifications, and RFCs - Experience utilizing AI-assisted tools like GitHub Copilot, generative AI, and AI agents in technical work - Understanding of evaluation, verification of AI outputs, and security or Responsible AI - Track record of continuous learning and knowledge sharing through technical blogs, GitHub, community activities, presentations, study groups, and obtaining certifications - Current technical qualifications related to Azure, Windows Server, security, networking, Linux, and IT service management - Technical communication in English
- Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability - Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are - Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work - Community PCS: Find your people, build your network, and feel supported every step of the way
