Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
At InterContinental Sapporo, we are looking for a courteous and professional Telephone Operator who is passionate about delivering seamless guest experiences through effective communication. In this role, you’ll be the first voice our guests hear and a key point of contact within the hotel—making every interaction feel personal and welcoming. Your Day-to-Day As a Telephone Operator, you’ll be responsible for: Guest Services & Communication - Answering all incoming and outgoing calls with accuracy, efficiency, and courtesy - Managing and documenting all wake-up call requests - Handling international calls and directory assistance for guests - Addressing guest needs and requests promptly, escalating complaints when necessary - Calling guests and colleagues by name whenever possible to create a personalized experience - Assisting in paging staff or guests when requested - Recording all call-related activities and reporting to the logbook daily - Accurately billing call charges to guest accounts - Ensuring guest privacy and confidentiality at all times Coordination & Safety - Working with other departments to ensure guest paging and communication is handled smoothly - Staying familiar with local emergency protocols and procedures including fire, bomb threats, and critical incidents - Reporting equipment malfunctions or service issues to the supervisor - Maintaining a clean and organized telephone room - Staying updated on hotel information, promotions, and events to assist guests effectively Occupational Health & Safety - Demonstrate awareness of OH&S policies and follow all safety procedures - Operate equipment safely and report any hazards immediately - Log incidents and accidents in accordance with hotel protocols - Know the hotel’s fire and emergency response procedures, including your role within them What We Need from You - Previous experience in a similar role preferred, but not required - Strong verbal communication skills and a guest-first mindset - Proficiency in Japanese required; English ability is highly advantageous - Familiarity with basic computer systems and telephone operations - Ability to remain calm and professional in high-pressure situations - Detail-oriented with a strong sense of responsibility and reliability What You Can Expect from Us - Competitive salary package - Full uniform and laundry service provided - Discounted stays at IHG hotels worldwide - Ongoing training and development - Birthday leave - Insurance coverage - "Room to Grow" – genuine opportunities for career advancement within IHG At IHG, we’re committed to creating inclusive teams that welcome and celebrate diversity. We provide equal opportunities to all applicants, regardless of race, gender, religion, nationality, disability, or orientation. You’re encouraged to bring your whole self to work, and we’ll support your wellbeing every step of the way through our myWellbeing framework.
Previous experience in a similar role preferred, but not required Strong verbal communication skills and a guest-first mindset Proficiency in Japanese required; English ability is highly advantageous Familiarity with basic computer systems and telephone operations Ability to remain calm and professional in high-pressure situations Detail-oriented with a strong sense of responsibility and reliability
Competitive salary package Full uniform and laundry service provided Discounted stays at IHG hotels worldwide Ongoing training and development Birthday leave Insurance coverage "Room to Grow" – genuine opportunities for career advancement within IHG
