Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The Complaint Handling Quality Staff is accountable for complaint handling activities as complaint handling staff/investigator, including confirming and assessing field samples, executing the investigation, documenting investigation activities and conclusions in the complaint record, and driving the record through closure in accordance with applicable procedures and regulations. The role ensures that relevant information and evidence are collected, investigation activities are appropriately coordinated with required stakeholders, risk and potential root cause are assessed based on objective evidence, and the final investigation outcome is clearly documented to support timely and compliant complaint closure. This is a site-based role applicable to complaint handling staff / investigators responsible for site-owned complaint records, including complaints received from other company affiliates for products manufactured at the site. The scope includes confirming and assessing field samples and related complaint information, executing and documenting site-based investigation activities, coordinating required inputs from applicable functions, sites, affiliates, laboratories, and external partners, and driving the complaint record through timely and compliant closure. The role supports alignment on investigation approach, evidence, rationale, conclusion, and follow-up actions across functions and sites as applicable, while ensuring that the investigation record remains complete, accurate, and inspection ready. Execute site-based complaint investigations in accordance with applicable procedures and regulatory requirements, including field sample confirmation, objective evidence assessment, and coordination with required functions, affiliates, sourcing sites, laboratories, and business partners. Document investigation activities in the complaint record, including assessment of batch, manufacturing, laboratory, distribution, field sample, and other relevant information, as applicable. Evaluate potential root cause, recurrence, trend, and risk; identify the need for escalation or additional investigation; and ensure follow-up actions, including NC or CAPA linkage when applicable, are defined, assigned, and tracked. Prepare clear, complete, and accurate complaint documentation, including the investigation narrative, evidence summary, rationale, conclusion, and closure information, while driving timely complaint closure. Support process monitoring, trending, continuous improvement, transparency, timely escalation, inspection readiness, and a strong quality culture at the site. Perform other responsibilities as assigned by the supervisor in support of site quality objectives, business priorities, and compliant complaint handling operations. Global complaint team, assigned investigation contributors, and cross-functional stakeholders (e.g., Manufacturing, QC, Engineering, Supply Chain, Packaging, MSAT). Other sites and affiliates (as applicable) to align investigation strategy, evidence, and outcome for site-manufactured product complaints. Quality leadership for escalation, risk communication, and alignment on investigation approach or follow-up actions. External manufacturers/partners and laboratories (as applicable) to obtain and evaluate investigation input and analytical results.
- Bachelor’s degree in Life Science or related discipline (or equivalent experience) is required. - Minimum of 2-4 years of experience performing, documenting, or supporting quality investigations (complaints, deviations, nonconformances, or similar quality events). - Experience working within quality systems and with applicable regulatory and compliance requirements. - Demonstrated ability to prepare clear, concise, complete, and actionable investigation documentation. - Proven critical thinking, problem-solving, and decision-making skills. - Strong organization, prioritization, and time management skills.
