Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
As an expert in Salesforce B2C Commerce Cloud products, you will serve as the technical interface for the challenges faced by our customers. The Technical Support Engineer is a specialist who guides customers to success. Our mission is to contribute to Salesforce's growth by providing high technical skills and prompt, courteous, and accurate support services to maximize customer satisfaction. Responsibilities include, but are not limited to, providing solutions that include troubleshooting technical issues related to the assigned product (Salesforce B2C Commerce Cloud). Managing customer expectations and delivering an excellent customer experience. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Providing solutions in close collaboration with the development department and SRE team. Multitasking and efficiently executing tasks under pressure. Establishing and maintaining technical expertise in product features within your area of responsibility. Actively helping surrounding members and contributing to maximizing team performance. Actively and continuously participating in job-related training. Creating and managing knowledge documents.
- Bachelor's degree in Computer Science or equivalent experience - Excellent communication skills, both written and verbal - Practical experience in engineering, programming, or technical support - Understanding of system configurations such as web, application, and database server roles - Experience in web application development and debugging - Skills in troubleshooting/diagnosing web technologies such as HTML, JavaScript, and CSS - Experience with database concepts, data management (RDBMS), and SQL - Understanding of network and data communication technologies: general knowledge of DNS, SSL, firewalls, and various communication protocols - Japanese (fluent in conversation and reading/writing) / English (reading and writing required, conversation preferred)
- Experience with Salesforce products or other cloud-based technologies - Practical experience in customer interaction in customer support or customer service - Business experience on e-commerce platforms - Salesforce certification - Certified Salesforce Administrator - Certified Application Builder - Certified B2C Commerce Developer
- Our benefits and resources support you in finding balance and performing at your best. - AI agents accelerate your impact and enable you to perform at your highest level.
