Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
Your day to day involves leading daily food and beverage operations, planning and assigning work, and ensuring the right staffing levels for business demand. You will develop managers and colleagues through coaching, feedback, and structured development plans, setting clear performance and development goals. Managing succession planning, recruitment, performance, and labor productivity is also part of your role. You will train colleagues to ensure they deliver with compliance and to the standards expected. Driving a great working environment and building strong communication and teamwork across food and beverage and other hotel departments to create a sense of one team is essential. You will recommend or initiate any HR-related actions where needed. In terms of guest experience, you will maintain consistent service, food quality, and outlet standards, ensuring food and beverage teams deliver IHG True Hospitality. Conducting regular outlet walks and following up on operational, facility, and equipment issues, notifying engineering immediately of any maintenance and repair needs is crucial. You will ensure all food and beverage facilities, including banquet and event spaces, are clean, properly stocked for anticipated business volume, and that equipment is in operational condition. Establishing and achieving quality and guest satisfaction goals, reviewing guest feedback and satisfaction trends, and leading service recovery are key responsibilities. You will analyze guest insights and communicate regularly with guests to meet their expectations and build guest loyalty. Financially, you will own the food and beverage budget, forecast, P&L, and departmental profit performance, and help prepare the hotel’s annual budget and departmental goals. Reviewing revenue, covers, average check, costs, and flow-through by outlet is part of your duties. You will identify revenue opportunities and corrective actions for underperformance, including additional sales opportunities with the catering office. Controlling food, beverage, payroll, and contract labor costs is essential. You will lead seasonal promotions, revenue initiatives, and commercial partnerships that deliver great dining experiences for guests at a good value. Ensuring credit and financial transactions are handled securely is also part of your role. In operations and responsible business, you will lead NOKA, PIERRE, ADEE, STRESSED, 3-60, Room Service, and major events. Monitoring in-house versus outside demand and changing guest behavior is important. You will manage hotel food and beverage marketing programs and participate in system-wide food and beverage marketing programs and promotions. Reviewing competitor activity, menus, pricing, and industry innovation, as well as reviewing and approving menu design and concepts with the Executive Chef, is part of your responsibilities. You will manage inventory, safe and secure storage, minimum and maximum stock levels, waste reduction, food safety, and compliance. Leading strategic projects, CapEx priorities, and continuous improvement is also expected. Serving as manager on duty and supporting other ad-hoc duties when needed to complete tasks is part of your role. This position is the top food and beverage job in a large, luxury hotel, supervising a large number of colleagues across multiple restaurants and bars, Room Service, kitchens, and banquet and event facilities, overseeing multiple managers and supervisors.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field - Proven senior F&B leadership experience in a luxury hotel environment (4+ years’ related experience, including management experience) - Strong financial, commercial and operational management capability - Ability to lead multiple outlets and large, diverse teams - Strong communication and stakeholder-management skills - Knowledge of local regulations, food safety and hotel compliance - Business-level English/Japanese and strong cross-cultural leadership - Must obtain certifications or permits as required by local governmental agencies
