Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
As the Director of Rooms, you will oversee the operations of the front office and housekeeping departments, striving to provide memorable guest experiences and achieve departmental revenue and profit goals. You must also adhere to safety and compliance requirements and the policies and procedures established in the region. Daily operations include staff management, where you will provide daily operational instructions, plan and assign work, and ensure appropriate staffing at all times. You will lead the team, enhancing team members' capabilities through guidance and evaluation, and set performance and growth goals to strive for. Recognize outstanding staff achievements. Guide staff to achieve expected revenue targets and ensure they have the tools necessary for efficient operations. Propose or execute HR-related actions as needed. Promote a great work environment that allows each team to move towards their goals, fostering a sense of unity as one team. Engage with external stakeholders such as customers and partners as necessary. Build and maintain good business relationships with key clients and external stakeholders to drive revenue growth. Financially, oversee night audit operations and daily financial reporting. Conduct analysis based on statistics, performance, and forecasts, and report as necessary. Ensure the safety of cash transactions, credit card payments, and monetary exchanges, as well as customer security and inventory management procedures. Utilize the company's established systems and operational methods to maximize revenue. Create plans to improve room occupancy rates and average daily rates (ADR) through walk-in customer acquisition and upselling at the front desk. Achieve individual and team sales targets to enhance profitability. Assist in the creation of departmental budgets and financial plans, including the hotel's marketing plan. In terms of customer service, provide information for a more fulfilling experience, such as details about loyalty programs, tourist attractions, restaurants, and facilities. Collaborate with other departments within the hotel to ensure smooth delivery of services agreed upon with the sales office and customers, and plan for hosting meetings and business events at the hotel. Communicate with relevant departments regarding information requirements and special requests for the arrival of VIPs, large groups, and other key customers. Direct marketing activities to upsell the hotel's services, products, and facilities. Ensure that front office staff provide prompt responses and professional care to customers, recognizing each guest as an individual. Upon customer arrival, greet them and take time for meaningful interactions. Address customer complaints appropriately, seek feedback, and build relationships that continuously improve customer satisfaction. Conduct regular inspections of the front office and public areas, taking immediate action if defects are found. Analyze customer satisfaction data and thoroughly plan and execute strategies to achieve established goals. Communicate with relevant departments regarding information requirements and special requests for the arrival and departure of VIPs and key customers. In terms of operational scope, work closely with key figures such as industry leaders, government officials, and representatives of local organizations to ensure the hotel is always in the spotlight. Effectively communicate that the hotel is a 'green' establishment committed to sustainable practices, leveraging this information to secure new business opportunities. Serve as a communication hub in emergencies and work to build and maintain relationships with local fire, police, and emergency services. Establish recognition of the hotel and brand within the local community and encourage staff participation in community activities. Maximize the effectiveness of advertising investments and ensure brand identity is clearly communicated through collaboration with advertising agencies, consulting firms, and external vendors. Represent the hotel in media interactions as appropriate to enhance recognition and evaluation of the hotel and brand in the community. Identify areas for improvement in marketing activities and overall hotel sales performance, collaborating with other departments to address these. Be flexible in responding to unexpected situations that require cooperation from everyone. Regularly audit all financial transactions to ensure compliance with administrative regulations and data protection requirements. Perform any other assigned tasks, which may include serving as the duty manager. Responsibilities include leading the rooms division of a large luxury hotel, resort, or major flagship hotel that offers various facilities and services, faces intense competition, and welcomes numerous guests and dignitaries. You will supervise a large number of front office and housekeeping staff, either directly or indirectly.
- A bachelor's degree in hotel management, business administration, or a related field, or equivalent qualifications. - Four years of practical experience in customer service/hotel operations (including at least two years in a management position), or a combination of equivalent education and work experience. - Ability to speak the local language. Must be able to communicate in Japanese. - Must be able to communicate in English without hindrance to business operations.
