Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
We provide premium support utilizing advanced technical skills to corporate customers who have signed a paid support contract with Microsoft. By leveraging cloud technologies such as Azure and Microsoft 365 (M365), we lead the resolution of challenges in the security and compliance areas, supporting our customers' business success and strengthening their trust in Microsoft. In Microsoft's paid support for corporate clients, we serve as the "last line of defense" in solving customer issues with technical expertise. We communicate directly with customers via email and phone, representing Microsoft. To provide the best support service, we collaborate with technical experts both inside and outside the company, offering practical and strategic support in areas such as security policy design, information protection, and DLP (data loss prevention) while utilizing the latest features of Azure and M365. We have an environment that allows continuous learning while being exposed to cutting-edge technology, making it an ideal workplace for those who purely want to pursue technology. By engaging with a wide range of products, including Azure and Microsoft 365, and addressing diverse environments and challenges both domestically and internationally, there is an opportunity to excel as a leading expert in the product. As a member of a team that collaborates for large-scale products and purposes, this position is very attractive as it allows you to experience daily exposure to new technologies and feel your growth as a technician. We are a specialized team providing cloud technology support that underpins security products. Our culture is rooted in not only individual expertise but also in collaborating as a team to tackle challenges. While experienced individuals in security products and technical support are expanding their careers by taking on new products, there are also members who start from scratch and grow with the support of their peers.
- More than 3 years of experience in the IT industry - Experience communicating with external customers - Japanese: Business level - English: Reading and writing level
- More than 5 years of experience in the security area of the IT industry - Experience building Azure/Microsoft 365 E5 - Experience in troubleshooting and incident response for software products - Experience in technical support for corporate on-premises/cloud products - Experience in building reproduction environments and conducting reproduction tests - Packet analysis and dump analysis - Languages: English, Chinese, Korean - A proactive attitude towards learning technology while leveraging personal strengths - A mindset of hospitality and customer orientation - Persistence to see things through to the end
- Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability - Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are - Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work - Community PCS: Find your people, build your network, and feel supported every step of the way
