Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenRakuten Group offers over 70 services globally across diverse sectors, including internet services like e-commerce, travel, and digital content; fintech services such as credit cards, banking, securities, electronic money, and smartphone payment apps; mobile services including telecommunications; and professional sports. By organically connecting these services through a membership base centered on Rakuten members, we have built a unique "Rakuten Ecosystem" that is unparalleled. Rakuten Travel aims to be the world’s No. 1 Online Travel Agency (OTA), providing a diverse range of services that enrich people's lives through travel. As one of the largest travel booking platforms in Japan, we provide our users with a vast array of choices to find their ideal trip, while offering our partners solutions that maximize their reach and streamline business operations. We are proud to be at the forefront of digital transformation in the travel industry. Our Fraud Prevention department plays a vital role in building a safe and secure foundation that supports this growth. To leap forward as a world-class platform, we leverage data analytics and AI technologies to build robust systems that proactively prevent fraudulent and inappropriate activities. By maintaining a healthy and trustworthy marketplace, we are dedicated to sustaining the long-term business growth of Rakuten Travel. As Rakuten Travel strives to become the world’s No. 1 Online Travel Agency (OTA), the methods of fraudulent and inappropriate activities are becoming increasingly complex and sophisticated. Our mission is to analyze and mitigate risks on our massive platform, ensuring a "world-class foundation of trust" where both users and partners can conduct transactions with complete peace of mind. We are currently in a critical phase of evolving our traditional operational framework by driving the "advancement and automation of detection" through the power of big data and AI. We are looking for a Project Leader who will go beyond mere monitoring to lead the core of Rakuten Travel’s "trust" through strategic rule design and systemic innovation. As we aim to become the world’s No. 1, we are seeking individuals who can leverage their expertise in data analysis and risk management to tackle unprecedented challenges. Join us in building a "safer future" where travelers around the world can enjoy their journeys with absolute confidence. Rakuten Travel is in a transformative phase of elevating its fraud prevention systems to a "world-class" standard. You will not only protect existing operations but also have the opportunity to architect new systems from scratch, incorporating cutting-edge technologies like anomaly detection to drive the advancement and automation of detection. It is a dynamic phase where you can play a central role in rebuilding the foundation of the organization. As a Project Leader, you will have the autonomy to drive the organization through your own strategies, engaging with business units and development teams. Your analyses and proposals will directly influence the service quality and trustworthiness of Rakuten Travel. You will work in an environment where you can feel the business growth firsthand and make a significant, tangible impact. Beyond the rare experience of managing risks at one of the world’s largest OTAs, you will gain advanced data analysis skills and the ability to manage large-scale projects. Looking ahead, you will be able to pursue a wide range of career paths, whether as a specialist in risk management, a business manager, or a leader in global security strategy. Our greatest strength lies in our access to the vast travel transaction data and diverse assets within the Rakuten Ecosystem. You will gain uniquely valuable experience by designing and executing highly sophisticated risk strategies on a platform of a scale that is unmatched by our competitors. To achieve Rakuten Travel’s goal of becoming the world’s No. 1 Online Travel Agency (OTA), you will oversee the detection, analysis, and prevention of fraudulent and inappropriate activities. This role goes beyond simple monitoring; you will build a world-class, safe, and secure transaction foundation by visualizing risks through data analysis, improving detection models using AI, and designing cross-departmental policies. You will deeply understand and interpret raw data from the front lines of fraud and inappropriate activity, identify high-impact issues from both organizational and company-wide perspectives, and formulate policies and rules for long-term risk mitigation based on trend analysis. You will rapidly iterate through hypothesis-testing and execution cycles to derive highly effective solutions, lead the elimination of siloed workflows, and drive automation and standardization to build sustainable systems that maximize organizational productivity and detection accuracy. As project lead, you will bridge the gap between development teams and business units, logically report improvement processes and outcomes to management and executives, and visualize how your team's initiatives contribute directly to Rakuten Travel’s mission and goals. You will ensure and improve operational quality through close communication with outsourced partners, building strong, trust-based partnerships to maximize the performance of the entire organization. Project examples include supporting 3D Secure implementation and implementing fraud-prevention systems and establishing monitoring structures for new services. You will work with Product/Development Teams to define requirements, coordinate, and collaborate on new developments and system improvements for detection tools, and with the Rakuten Travel Business Division to propose risk mitigation measures and support the maintenance and improvement of service quality through reporting on monitoring operations. The team has five members, including one Manager and one Vice Manager, and is primarily made up of people in their 20s and 30s. Its background composition is 80% new graduates and 20% mid-career hires. Mid-career hires have backgrounds in financial services, including retail banking and risk assessment, and consulting and sales support. A successful mid-career hire joined as a team member and advanced into a management role, leading the team to achieve high-impact results.
- 4+ years of full-time professional experience. - At least 1 year of project management or leadership experience, with a proven track record of driving projects forward by effectively engaging and aligning internal and external stakeholders. - Experience identifying current challenges and planning, proposing, and executing solutions in areas such as Sales, Customer Success, Operations Planning, or Risk Management. - Experience creating improvement proposals and reporting materials based on quantitative evidence, using tools such as Excel (VLOOKUP, Pivot Tables, Data Visualization, etc.). - Ambitious and resilient, with a passion for striving toward the goal of becoming the "World’s No. 1" and the mindset to embrace and overcome complex challenges. - Proactive and transformative, able to navigate a rapidly changing environment, define your own scope of work, and drive organizational advancement.
- Professional experience working within an Online Travel Agency (OTA). - 1+ year of experience in risk management, fraud prevention, or compliance-related fields. - Experience in Quality Assurance (QA) for customer support or operations centers, or experience in Business Process Reengineering (BPR). - Over 1 year of practical experience in data extraction and analysis using SQL. - Experience participating in projects implementing AI/machine learning systems and improving detection models. - Experience leading management of contracted service providers and driving standardization and automation of operations. - Experience preparing presentation materials using PowerPoint and other tools, as well as presenting to management and stakeholders. - Ability to build consensus and facilitate smooth collaboration with stakeholders from diverse backgrounds and expertise, such as product/development teams, business divisions, and external partners.
- Competitive Edge: Access to vast travel transaction data and diverse assets within the Rakuten Ecosystem. - Career growth opportunities in risk management, business management, or global security strategy.
