Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The CX Analytics & Marketing Automation role owns and advances the CX analytics capability for Japan to enable more data-driven decision making across channel engagement. This is a senior individual contributor role that reports into the Customer Experience group within the Commercial Excellence Division. This role is accountable for translating customer engagement data into actionable insights, performance optimization opportunities, and clear recommendations that improve omnichannel execution and customer experience. The role owns the development, deployment, and continuous improvement of OC dashboards and measurement frameworks, ensuring they are embedded into business rhythms and used by Omnichannel, BU, and cross-functional teams to make better channel investment, activation, and optimization decisions. In addition, the role has end-to-end ownership of Customer Data Platform (CDP) operations and capability development, including data readiness, segmentation, activation enablement, roadmap input, and continuous advancement of CDP use cases to accelerate marketing automation, personalization, and compliant activation.
- 5+ years of experience in customer experience analytics, omnichannel analytics, digital analytics, marketing analytics, CDP, marketing technology, or related fields. - Strong knowledge of Customer Data Platforms (CDP), including identity resolution, audience/segment management, governance, and activation enablement. - Strong analytical literacy and analytical judgment, with the ability to engage effectively with Data Science, BI&A, and analytics teams; clarify business questions, assess appropriate analytical approaches, interpret outputs, challenge assumptions, and ensure insights are robust, actionable, and linked to business decisions. - Hands-on experience building and iterating dashboards that support decision-making and action tracking (e.g., Tableau) and querying/transforming data (e.g., SQL). - Experience supporting marketing automation and orchestration tools (e.g., SFMC, CRM) including trigger-based engagement, audience deployment, personalization, and campaign measurement. - Experience managing and collaborating with analytics/MarTech vendors (scope definition, requirements, QA, and delivery management) to ensure timely, high-quality insights and dashboard outputs. - Strong stakeholder management and cross-functional leadership skills (Marketing, Omnichannel, Analytics, IT, Compliance) with the ability to drive alignment and convert insights into tactical execution. - Strategic, product-minded approach with the ability to define roadmaps (analytics, dashboards, CDP/automation) and deliver continuous improvements / optimization to deliver business impact. - Business-level Japanese & English proficiency **.
- Experience in the pharmaceutical or healthcare industry. - Knowledge of cloud platforms (e.g., AWS or Google Cloud) and modern data/analytics architectures. - Experience supporting enterprise-scale digital transformation, customer experience, or marketing technology programs.
