Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
Are you ready to take on the challenge of understanding the core components of Windows and solving complex technical issues using AI? The Technical Support Engineer at Microsoft Customer Service & Support is not just a role that guides customers through known solutions. It is an engineering role that utilizes logs, memory dumps, traces, source code, and public information to hypothesize and verify while deriving root causes and optimal solutions for complex problems occurring in customer systems. You will engage with a wide range of technologies including Windows OS, devices, deployment, updates, performance, and virtual desktops, collaborating with engineers both domestically and internationally, as well as with Microsoft’s product development teams as needed. The insights gained will not only contribute to individual customer interactions but also feed into product improvements, knowledge, diagnostic tools, and automation. We view AI as a crucial means to extend the expertise of engineers. While advancing information organization, investigation support, log analysis, script creation, and knowledge generation using AI, we emphasize the importance of judgment that can verify outputs from the perspectives of technical accuracy, security, privacy, and Responsible AI. You do not need to have experience with all aspects of Windows. We welcome those who enjoy exploring unknown technologies, learning independently, experimenting, and sharing knowledge with others as they grow.
- Practical experience as a support engineer, systems engineer, software engineer, infrastructure engineer, or equivalent - Basic understanding of the components that make up IT systems, such as OS, networks, authentication, storage, and applications - Experience in system design, construction, deployment, operation, development, or troubleshooting - Ability to organize facts and hypotheses and isolate problems based on data, even in situations with insufficient information - Willingness to continuously learn new technologies and apply them in practice - Ability to communicate clearly and sincerely with customers and team members - Business-level proficiency in reading, writing, and conversing in Japanese - Ability to read technical documents in English and research necessary information
- Experience in building, deploying, operating, and troubleshooting Windows clients or Windows Server - Cloud services such as Azure, Microsoft 365, Azure Virtual Desktop, Windows 365 - Active Directory, Microsoft Entra ID, authentication, group policies - Networking, virtualization, storage, security - Analysis using tools such as Windows Performance Recorder, Windows Performance Analyzer, Process Monitor, WinDbg, ETW - Scripting or software development using PowerShell, Python, C, C++, C# - Technical investigation referencing source code, APIs, protocol specifications - Experience utilizing AI-assisted tools like GitHub Copilot, generative AI, and AI agents in technical work - Understanding of evaluation, verification of AI outputs, and security or Responsible AI - Track record of continuous learning and knowledge sharing through technical blogs, GitHub, community activities, presentations, study groups, or obtaining certifications - Current technical qualifications related to Azure, Windows, security, networking, Linux, IT service management - Technical communication in English
- Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability - Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are - Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work - Community PCS: Find your people, build your network, and feel supported every step of the way
