Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Signature Support Team is looking for a Senior Manager. You will be responsible for providing paid support services in Japan, collaborating with team members, development and operations departments, and other business units to deliver high-quality technical support to customers, while also driving business strategy and contributing to the expansion of paid support services. The team members you will oversee possess high technical skills, deep knowledge, and communication abilities suited to various situations, enabling them to quickly resolve urgent and complex issues. It is essential to optimize service content and operations, create a conducive work environment, and maintain constant communication to deepen understanding among team members, allowing each individual to maximize their capabilities. Additionally, strong ownership is required to lead the team when significant issues arise, as well as the ability to understand technical matters and explain them to customers, necessitating not only team management skills but also practical expertise. The ideal manager is someone who values teamwork, encourages the growth of team members, excels in problem-solving, uses time efficiently, and can respond flexibly and logically to constantly changing situations. As a Senior Manager of the Signature Support Team, you will work in a fast-paced, customer-centric environment and be expected to be a passionate member of a team dedicated to solving challenges.
- A strong desire to achieve high customer satisfaction - Appropriate and flexible communication skills with customers - Strong orientation and ability to solve problems in an organized manner - High adaptability, quick learning, and flexible thinking - A collaborative attitude and ability to work across departments and positions - Ability to maintain high motivation and perform tasks proactively and independently - Numerical management and analytical skills - Ability to create and manage materials for service explanations to customers - Proficiency in reading, writing, and communicating in English - Deep knowledge in one or more of the following areas - Web technologies (HTML, CSS, JavaScript, API, Web Frameworks, etc.) - Server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) - Practical experience in one or more of the following areas - Management and problem-solving of databases and relational data structures - Management and problem-solving in environments with large data processing or multi-tenant configurations - Programming or software development using APIs - Software development lifecycle - Operation and development of Salesforce
- Over 2 years of management experience in an engineering team - Over 2 years of technical support or development experience related to Salesforce CRM or Lightning Platform - Over 2 years of technical support or development experience related to marketing automation - Technical experience with Salesforce CRM, Lightning Platform, and related technologies - Technical knowledge and experience to understand Salesforce applications and solutions - Development experience with Visualforce and Apex - Development experience with Lightning Web Components - High proficiency in English (including conversation) - One or more of the following certifications - Salesforce Certified Administrator - Salesforce Certified Advanced Administrator - Salesforce Certified Platform App Builder - Salesforce Certified Platform Developer - Salesforce Certified Advanced Platform Developer - Salesforce Certified Marketing Cloud Administrator - Salesforce Certified Marketing Cloud Email Specialist - Salesforce Certified Marketing Cloud Consultant - Salesforce Certified Marketing Cloud Developer
- A strong desire to achieve high customer satisfaction - Appropriate and flexible communication skills with customers - Strong orientation and ability to solve problems in an organized manner - High adaptability, quick learning, and flexible thinking - A collaborative attitude and ability to work across departments and positions - Ability to maintain high motivation and perform tasks proactively and independently - Numerical management and analytical skills - Ability to create and manage materials for service explanations to customers - Proficiency in reading, writing, and communicating in English - Deep knowledge in one or more of the following areas - Web technologies (HTML, CSS, JavaScript, API, Web Frameworks, etc.) - Server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) - Practical experience in one or more of the following areas - Management and problem-solving of databases and relational data structures - Management and problem-solving in environments with large data processing or multi-tenant configurations - Programming or software development using APIs - Software development lifecycle - Operation and development of Salesforce
