Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
TeslaThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
This is a highly important role focused on providing an exceptional experience to customers who have made one of the biggest purchases of their lives. You will lead the design and continuous improvement of the “delivery experience,” from the time customers place their orders through delivery day and the months that follow. In collaboration with Delivery, Sales, and Service teams responsible for the operations leading up to delivery, you will translate customer feedback into standards, tools, and spaces, making every delivery a special experience. This is a hands-on role in which you will define how Tesla Japan delivers vehicles, validate your approach through pilots, and roll it out nationwide. For customers, delivery is not the “finish line” of their purchase; it is the “start” of life as a Tesla owner. For Tesla Japan, it marks the beginning of a long-term relationship with customers and serves as a starting point for attracting future customers. Your role is to create a seamless, exceptional customer experience, turning the desire to “learn about, touch, and experience” Tesla that begins in the store into the feeling, “I’m glad I chose Tesla,” at delivery.
- At least 3 years of experience in one or more of the following: customer experience, service design, hospitality, premium retail, automotive sales, or vehicle delivery - Experience designing training, creating content, or designing retail locations and spaces - A track record of designing experiences or processes and rolling them out across multiple locations and teams - Cross-functional leadership skills and the ability to influence people without direct authority - Ability to design KPIs, analyze customer feedback, and make data-driven decisions - Native-level Japanese and business-level English - A valid standard driver’s license and the ability to travel nationwide and work weekends during peak periods - Passion for EVs, technology, and Tesla’s mission
- Tesla ownership or in-depth product knowledge - A strong customer focus and an eye for the details that turn satisfaction into delight - A strong sense of ownership, with the ability to get hands-on, test ideas quickly, learn, and improve - A trusted partner to frontline teams who can put them at the center of the customer experience - Experience in a startup or high-growth environment, and enjoyment of building from the ground up at speed
- Competitive compensation - Meaningful equity compensation - Career growth opportunities in a flat organization and fast-paced environment
