Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
AccentureThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Function Consultant (Customer Service/Change Management) is responsible for the entire customer touchpoint and field service area, from conceptualization to business design, implementation, and establishment. They promote end-to-end business transformation, including contact centers, stores, web, chat, apps, FAQs, voice bots, and field operations such as visits, maintenance, and repairs. Collaborating with experts inside and outside Accenture Song and the group, they execute business structural reforms based on AI, data, and IoT, CX/EX design, and redesign of field service business models. This position aims to be a specialist who can design the entire service business through transformation across customer touchpoints and on-site operations, regardless of industry.
- Management experience (project/team lead experience) - Experience in one of the following: - Strategy/Business/Technology consulting experience - Organizational change/human resource development consulting/HR tech implementation support/experience in global firms for organizational change/change management/employee experience consulting - Digital CX design consulting/CRM implementation consulting/CX transformation global firm/enterprise software experience - Experience in customer experience/customer service/contact center reform/DX solutions/generative AI/chatbot proposal and implementation support - Experience in FMS (Field Service Management) implementation SI/FSM specialized boutique SI/FSM strategy boutique/FSM solution vendor/field business DX companies
