Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenDepartment Overview Our mission is to provide a "safe and secure environment" for all users across Rakuten's various commerce services, primarily Rakuten Ichiba and Rakuten Rakuma. As consumers, we have all likely experienced moments of hesitation or disappointment, such as: "I'd like to visit that shop, but its reputation seems a bit concerning..." "I had a bad experience at this shop the other day, so I won't be shopping there again." Our role is to execute the "Quality Management" activities necessary to achieve these two goals. Our primary focus is to eliminate non-compliant products and behaviors from our platform through rigorous "screening" and "monitoring." Examples of our work include: Designing and improving processes for shop operational monitoring, VOC (Voice of Customer) improvement, shop and user education, and advertising/product screening, as well as managing BPO (Business Process Outsourcing) operations. Our role in the Quality Management Section is to ensure the "safety and security" of the Rakuten ecosystem-specifically Rakuten Ichiba and Rakuten Rakuma-through rigorous monitoring. We strictly monitor the vast volume of products and sales activities to ensure they meet the high-quality standards expected by Rakuten. Our mission is to maintain a "trusted platform" where users can shop with complete peace of mind by taking swift and appropriate corrective actions whenever any issues arise. For Rakuten Ichiba and Rakuten Rakuma to continue their robust growth, a secure environment where users can shop with confidence is essential. As market conditions evolve, the importance of "monitoring" to protect the platform's integrity has never been greater. We are now looking for new team members to help us further strengthen and evolve our quality management structure. We are seeking individuals who are not bound by conventional methods, but who can flexibly envision and implement monitoring practices that are adapted to the current era. However, this is not a role that can be fulfilled by individual efforts alone. We place great value on a process where team members share insights and collaborate deeply to derive solutions for complex challenges. We welcome motivated individuals who are eager to leverage their unique perspectives and join us in creating the value of "safety and security" through the collective strength of the team. The Quality Management Section is a core organization responsible for ensuring a "safe and secure" shopping environment on Rakuten Ichiba and Rakuten Rakuma. While respecting the autonomy of our merchants and sellers, our mission is to maintain platform trust by monitoring and correcting activities that do not comply with laws and our internal guidelines. Each group focuses on a specialized area, handling monitoring, investigations, coordination with internal/external stakeholders, and management of outsourced operations. Our role goes beyond passive monitoring of violations; we proactively identify and correct issues, and lead the development of systems and educational initiatives to prevent risks before they occur. Candidates will be assigned to one of the following groups based on the interview process. 1. Market Monitoring Group Role: Promote operational excellence for shops based on guidelines. Responsibilities: Monitoring and correcting guideline violations, providing guidance for shop improvement, and coordinating with internal departments (Sales, Development) and external entities (Manufacturers, Government agencies). 2. Intellectual Property (IP) Group Role: Protect the platform and brands from IP risks such as counterfeit goods and copyright infringement. Responsibilities: Monitoring and removing infringing items, negotiating with rights holder organizations and government agencies, and building workflows for brand protection. 3. Transaction Support Group Role: Maintain the integrity of reviews and eliminate sales practices that fall below user expectations. Responsibilities: Analyzing customer issues, consulting on prevention strategies, and detecting/correcting fraudulent activities such as "fake reviews." 4. Rakuma Monitoring Group Role: Ensure the integrity of the C2C/B2C marketplace, Rakuten Rakuma. Responsibilities: Monitoring listings and users, proposing updates to terms of service, coordinating with government/rights holders, and driving operational improvements based on KPIs. Our work is never done in isolation. We enhance the overall health of the platform by collaborating with diverse professionals across the company, including Legal, Development, and Sales teams. The synergy of working with members from various backgrounds toward a common goal is one of the most rewarding aspects of this role.
- Experience in operations and process improvement (regardless of the scale of the project). - Strong logical thinking skills. - Excellent relationship-building and communication skills to ensure smooth business operations. - Basic PC proficiency (e.g., Excel, PowerPoint).
- Experience in people management. - Experience in EC or platform operations (e.g., site operations, customer support, risk management, legal/compliance-related roles). - Experience in project management. - Experience in operational improvement utilizing AI. - Basic knowledge of relevant laws and regulations (e.g., Act against Unjustifiable Premiums and Misleading Representations, Pharmaceuticals and Medical Devices Act). - Experience in managing outsourced vendors/BPO. - Basic knowledge of intellectual property laws and regulations. - Experience in business communication with international brand rights holders.
