Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
AnthropicJoin Anthropic's Customer Success team as our first Japan-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. As the founding CSM in Japan, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.
- 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar) - Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each - Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns - Experience explaining and demonstrating technical products to various audiences - Strategic mindset to identify growth opportunities and translate them into actionable expansion plans - Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs - Strong project management skills and ability to manage multiple customer relationships - Passion for AI and interest in responsible development of advanced systems - Experience working in and building a growing region, while navigating across time zones with US-based headquarters - A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player - Fluency in English and Japanese
- Competitive compensation and benefits - Optional equity donation matching - Generous vacation and parental leave - Flexible working hours - Lovely office space in which to collaborate with colleagues
