Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsIn this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget. I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity. My scope of work includes keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering; focusing on the rejuvenation of my department; constantly assessing and reviewing processes to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices; assessing and reviewing room amenities, services, products and rates; regularly reviewing adherence to LQA standards through physical presence in all areas of the property; assisting in leading a team of engaged and experienced hosts; and ensuring an exceptional guest experience from arrival to departure, including effective service recovery in response to complaints. I will work in partnership with Guest Services, Reservations, Housekeeping and F&B to determine and meet guest needs and oversee smooth arrivals and departures. I will maintain thorough knowledge of the property’s facilities and services, room types, locations and layouts, selling status, rates, package benefits, credit policy and reservation coding; understand and act on policies for guaranteed reservations and no-shows; process advance deposits; track future room availability; determine room rates based on the property’s selling tactics; and assist the Reservations Manager with guest history and profile systems. I will implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, and product and service standards. I will maintain high standards of personal appearance, grooming and hygiene, and ensure hosts do likewise in line with brand and statutory requirements, while maintaining comprehensive knowledge of safety, security and emergency procedures. I will ensure clear and effective communication between departments, ethical and lawful conduct, and adherence to the department budget while monitoring and controlling costs to drive profitability without compromising standards. I will prepare and submit legally required and confidential departmental documentation, attend or conduct meetings and briefings as instructed by the General Manager, and perform any additional duties given by the General Manager. As Assistant Front of House Manager, I am responsible for the management, performance and development of all hosts within my department through direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. I will work closely with the Director of Rooms to identify potential internal and external candidates, identify high-potential talent, and manage the execution of Individual Development Plans. I will behave professionally and set an example, abide by Six Senses principles, core values, best practices, guidelines and objectives, respect other cultures and nationalities, and project a positive and proactive position to help build and maintain a strong, loyal team.
