Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenBusiness Overview Rakuten Group provides over 70 services across a wide range of fields, including internet services such as e-commerce, travel, and digital content; fintech services such as credit cards, banking, securities, electronic money, and smartphone app payments; mobile services such as mobile carrier business; and professional sports. By organically connecting these services through a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" that is unlike any other. Department Overview Under the Rakuten Group mission of "empowering people and society through innovation," the Commerce & Marketing Company develops a wide range of services that form the core of the Rakuten Group, including Rakuten Ichiba, Rakuten Travel, Rakuten Books, Rakuten Fashion, Rakuten 24, Rakuten Mart, and various media services. Our Customer Support Department aims to provide safe, secure, and high-quality support experiences to the customers, merchants, business partners, and internal business divisions that utilize each of these services. Beyond merely responding to inquiries or managing operations, our mission is to drive service improvements, operational enhancements, quality upgrades, and cost optimization based on customer feedback and frontline challenges, thereby contributing to the creation and expansion of Rakuten fans. We are currently in a phase of transforming our operational model from a traditional one to a next-generation support/back-office model built upon the use of generative AI, automation tools, and data utilization.
Experience in operational improvement within customer support or customer success domains. Experience in business negotiation and collaboration with clients, internal departments, and external partners. Practical experience in creating documents, data aggregation, and reporting using Microsoft Word, Excel, PowerPoint, etc. Ability to respond flexibly and with a sense of urgency in a fast-paced environment.
Experience in the operation, establishment, or improvement of regional offices or multi-site organizations. Experience in project management. Experience in people management or leadership.
