Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MercariThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
You will be responsible for planning, promoting, and operating AI transformation in CS and Operations for Mercari Shops. This includes optimizing and operating the Virtual Agent (VA), managing and maintaining knowledge management, optimizing chat operations, and planning and executing AI initiatives.
3+ years of practical experience in customer support or CS operations, practical experience in improving CS using chatbots or AI tools, experience in analyzing data (inquiry logs, KPIs, etc.) and implementing improvement measures, experience in knowledge management or content management.
Knowledge and experience in AI technology, experience in managing and configuring CS SaaS such as Channel Talk, Zendesk, Intercom, Salesforce Service Cloud, experience in collaboration with BPO and external partners, CS experience in platform businesses such as e-commerce, flea markets, and payments, experience in data aggregation and analysis using SQL, experience in collaborating with product teams to improve UX.
