Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Marriott InternationalThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
Handle accommodation reservation requests, changes, and cancellations received by phone, fax, email, and other channels. Carefully listen to guests’ requests and recommend room types and rate plans that meet their needs. Check room availability and rates, explain reservation guarantees, special rates, and cancellation policies, and flexibly accommodate and appropriately manage special requests. Also provide accurate, hospitable information in response to inquiries about hotel facilities, services, and rooms. Use sales skills that contribute to revenue maximization while recommending the best possible stay experience for guests. Enter and manage data in the reservation system, registering the appropriate codes and rates for various reservation types, including complimentary stays, employee discounts, travel agent rates, and group and wholesale reservations. Respond promptly and appropriately to guest feedback and requests in accordance with established escalation procedures, and strive to provide high-quality guest service. We welcome candidates who value hospitality and can provide warm, hospitable service. We seek someone who can build positive relationships with internal and external stakeholders, collaborate as a team member, and take initiative to achieve shared goals. It is also important to handle confidential and personal information appropriately with a strong sense of ethics, and to understand and uphold the service and quality standards established by the brand. We also welcome candidates who can adapt flexibly to changing circumstances and build trust with others through professional communication. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Follow all company policies and procedures and maintain a clean, professional appearance. - Maintain confidentiality of proprietary information and protect company assets and the privacy and security of guests and coworkers. - Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Speak clearly and professionally, answer telephones using appropriate etiquette, and develop and maintain positive working relationships. - Support the team in reaching common goals and listen and respond appropriately to other employees’ concerns. - Comply with quality assurance expectations and standards. - Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. - Perform other reasonable job duties as requested by Supervisors.
- High school diploma or G.E.D. equivalent. - Japanese language proficiency at JLPT N2 level or equivalent preferred.
