Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Success Plan for customers using Salesforce provides three types of plans tailored to customer needs, offering resources, guidance, and technical support. The Customer Success Operations team plays a crucial role in ensuring that the service delivery team can promote customer success by being responsible for the operations of the Success Plan. The key performance indicators that the Operations team aligns with include customer satisfaction, Salesforce usage scores, churn rates, and service utilization rates. This position contributes to the organization in terms of operational excellence towards achieving these key performance indicators. It is not limited to the operations of a single business or specific team but leads organization-wide initiatives that have a significant impact on customer success and the operations of core services. The role involves close collaboration with stakeholders both within and outside the team, including members from the global headquarters, to pursue operations that provide the best customer experience. Below is a detailed breakdown of the role.
- Leadership and management skills: Ability to actively promote collaboration with relevant stakeholders and lead programs or projects smoothly - Management experience: Practical experience in project or program management (3 years or more) - Excellent communication skills: Ability to communicate effectively with diverse stakeholders, including business leaders, and experience collaborating with global members - Language skills: Native-level Japanese and business-level English - Deep knowledge of business operations: Understanding of diverse business processes, best practices, and industry trends - Strategic thinking and problem-solving skills: Ability to formulate and implement effective business strategies and respond to challenges - Experience in implementing IT systems: Understanding of relevant technologies and systems that support business activities - Data analysis and reporting skills: Ability to analyze business data, identify trends, and create reports that support decision-making
- Management experience in Salesforce implementation projects or related DX projects - Work experience in customer success support or technical support based on Salesforce products - Work experience that actively adopts AI for operational improvements - Qualifications in project management/change management
- Salesforce's benefits and resources support you in finding balance and performing at your best. - AI agents accelerate your impact and enable you to perform at your highest level.
