Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
This position leads the delivery of services that exceed customer expectations and enhances overall satisfaction during their stay. You will closely collaborate with related departments such as Front Office, Club InterContinental, Housekeeping, and Food & Beverage to create a world-class guest experience suitable for luxury guests. Daily responsibilities include managing and developing the Guest Experience team, planning and executing strategies to improve guest satisfaction, and designing and providing hospitality experiences for VIP guests, long-stay guests, and repeat guests. You will build and improve a seamless guest journey before, during, and after their stay, analyze guest feedback, reviews, and customer satisfaction survey results, and promote improvement measures. You will oversee escalated guest issues and service recovery responses, drive initiatives to enhance customer experience in collaboration with Front Office, Club Lounge, Housekeeping, and Food & Beverage departments, and strengthen personalized service experiences for royal guests, including IHG One Rewards members. You will maintain and enhance IHG brand standards and luxury service standards, monitor, analyze, and report on guest satisfaction metrics and review site ratings, support the planning and operation of special events and high-value services, and participate in cross-departmental projects aimed at improving service quality across the accommodation department.
- Required - More than 5 years of practical experience in the hotel industry - Work experience in accommodation departments such as Front Office, Guest Relations, and Club Lounge - Experience as a manager or supervisor - Practical experience in handling VIP guests or providing luxury services - Practical experience related to VIP guest handling and improving guest satisfaction - Excellent communication skills in Japanese and English - Japanese: Equivalent to JLPT N1 level - English: Business level - Excellent hospitality mindset, problem-solving skills, and interpersonal communication skills
- Preferred - Experience working in luxury hotels or international brand hotels - Experience working in IHG brand hotels - Experience with the Opera system - Experience in planning and promoting initiatives to improve guest satisfaction - Practical experience in managing guest reviews and service recovery - Experience in developing, coaching, and training team members - Knowledge and experience related to hotel loyalty programs such as IHG One Rewards - Skills in a third language such as Chinese or Korean - Experience in promoting new projects or business improvement projects - We welcome those who want to challenge themselves and develop their skills in a diverse workplace!
- Annual paid leave: 120 days - Complete social insurance - Various training programs - IHG accommodation discount program - Incentive bonus system (once a year, applicable to full-time and contract employees) - Annual paid vacation system (after the probation period) - Special leave (birthday leave, condolence leave, etc.) - Full transportation expenses covered - Commuting by private car allowed (employee parking available) - Uniform provided - Lockers and shower facilities available - Indoor non-smoking
