Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThe Associate Manager, Digital （Omni-Channel） Marketing, Japan & Micronesia is responsible for the end-to-end execution, operation and continuous optimization of Japan-specific owned digital channels and customer journeys, with a primary focus on the LINE ecosystem, IHG Japan-owned social channels and the IHG Japan website. The role also supports the localization and execution of Global and EAPAC campaigns in Japan & Micronesia, translating approved campaign direction into locally relevant and executable channel plans across IHG.com, web and app merchandising, email, mobile push, LINE and Instagram. The role combines omni-channel planning and orchestration with hands-on execution, including content and asset coordination, platform and content setup, localization, stakeholder alignment, agency and technology-partner management, testing, quality assurance, launch readiness, performance reporting and post-launch optimization. The role works across marketing, loyalty, brand, technology, analytics, regional and global teams, agencies and hotel stakeholders to deliver consistent, high-quality customer experiences, and contributes to direct-channel performance, customer engagement and revenue growth through effective omni-channel execution and continuous optimization. The role includes translating approved market, campaign and loyalty program priorities into actionable omni-channel plans; defining channel roles within customer journeys; maintaining integrated calendars, execution plans and launch-readiness documentation; and personally managing content and platform setup. It manages day-to-day operation and activation of LINE Official Account and LINE MiniApp, IHG Japan-owned social channels with a primary focus on Instagram, and Japan-specific content and customer journeys on IHG.com. It also supports localization and execution of Global and EAPAC campaigns in Japan & Micronesia across assigned channels, from setup and testing through launch readiness, reporting and optimization.
- Bachelor's or Master's degree in Business, Marketing, Digital, Communications or a relevant field, or an equivalent combination of education and relevant experience. - Approximately 5–8 years of relevant experience in digital marketing, CRM, owned-channel marketing, social media, e-commerce, digital content or a related discipline. - Proven end-to-end delivery experience across planning, briefing, content development, platform or content setup, testing, QA, launch and performance review. - Demonstrated ability to manage multiple concurrent projects, stakeholders and dependencies with limited day-to-day supervision. - Proven experience proactively engaging and driving internal and external stakeholders to secure inputs, decisions and delivery. - Experience managing agencies, technology partners, suppliers or other external delivery partners. - Experience operating in a global or regional matrix organization and supporting both local and global/regional activity. - Strong working knowledge of owned digital channels, including websites, email, mobile push, apps and social platforms. - Working knowledge of CMS and website processes, landing-page production, digital content setup, audience requirements, campaign tracking and QA. - Working knowledge of analytics and search-performance tools. - Working knowledge of SEO and emerging AI-search/AIO practices, including how content structure, authority, relevance and answer-oriented information can improve visibility in traditional and AI-assisted search experiences. - Ability to interpret performance data and translate insights into executable channel and content improvements. - Native-level Japanese and strong business English, with the ability to independently produce and edit publish-ready content and present in both languages. - Independently identify and engage the internal and external stakeholders required to deliver an initiative; establish clear roles, responsibilities, decision points and deadlines; and drive progress through influence, structured communication and proactive follow-up. - Confidently manage senior stakeholders, specialist teams, agencies, technology partners and hotel teams, and translate effectively between business, marketing, creative, analytics and technology stakeholders. - Identify conflicting priorities or unclear ownership and facilitate practical resolution; exercise sound judgment about independent resolution versus escalation, providing context, business impact, options and a clear recommendation when escalating. - Create clear briefs, decision records, meeting outcomes and follow-up actions. - Independently manage assigned initiatives from briefing through execution, launch, reporting and optimization; proactively obtain inputs and drive decisions; and identify and address risks, delays, quality concerns and ownership gaps. - Take full ownership of Japanese and English copy and content quality, independently delivering publish-ready output without relying on review by the Senior Manager. - Conduct and close out end-to-end QA across copy, creative, localization, links, landing pages, setup, tracking, audience requirements, platform display and customer journeys. - Challenge incomplete briefs, unclear ownership, unsupported recommendations and deliverables that do not meet required standards. - Document processes, decisions and learnings to reduce operational dependency on individual team members.
- Experience in hospitality, travel, loyalty programs, retail, e-commerce or a consumer-platform business. - Practical experience with LINE Official Account, LINE MiniApp or comparable messaging and mini-app ecosystems. - Experience with Adobe Analytics and Google Search Console.
- Impressive room discounts across IHG properties. - Recharge days and volunteering days throughout the year. - Wellbeing support through the myWellbeing framework, covering health, lifestyle and workplace. - A unique and inclusive culture with opportunities to belong, grow and make a difference. - Hybrid working, blending office and remote work, with flexibility and balance.
