Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
This job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Technical Customer Success Manager (Technical CSM) is a position that leads customer success as a strategic partner for enterprise customers using ProSupport Plus, ProSupport One, and ProSupport Flex. In this role, you will deeply understand the customer's business strategy and IT environment, promoting value creation from a medium- to long-term perspective. Utilizing advanced technical knowledge and business acumen, you will contribute to the growth and competitiveness of customers through dialogue with decision-makers, including CxOs. This is a critical position that leads the planning and execution of initiatives directly linked to customer business outcomes, not just operational support. 1. Promoting Strategic Customer Success: Formulating a medium- to long-term Success Plan based on the customer's management strategy, business model, and KPIs; proposing strategies for utilizing technology that contributes to ROI, cost optimization, and growth; building relationships and providing advisory services to decision-makers, including CxOs. 2. Problem Solving and Risk Management in Complex Environments: Identifying and leading the resolution of structural issues in large-scale and complex IT environments; overseeing responses during major incidents and coordinating with relevant departments; promoting risk prediction and preventive measures based on data analysis. 3. Management Across the Entire Lifecycle: Promoting overall optimization in collaboration with sales, support, products, and partners; supporting the optimization of customer environments (organization, processes, technology); maximizing value through the use of service and product portfolios. 4. Data-Driven Decision Making and Value Creation: Utilizing data and insights from various tools provided by Dell Technologies (SCG, Support Assist, AIOps, etc.); making strategic proposals based on analysis of failure trends and usage; supporting reviews and decision-making through MBR/QBR/EBC. 5. Promoting the Use of Digital and AI: Designing and promoting operational enhancement using AI and automation; disseminating best practices internally and externally; demonstrating leadership in promoting digital transformation. 6. Exercising Influence Internally and Externally: Providing advanced insights based on industry and technology trends; giving feedback for product and service improvements. This position's appeal lies in the ability to directly engage with the management challenges of enterprise customers, being in a strategic position that merges technology and business, contributing directly to customer DX promotion and growth, and gaining advanced customer engagement experience in a global environment. This position offers the significant advantage of being able to demonstrate value as a "trusted advisor."
- Practical experience in IT infrastructure/cloud/enterprise IT (approximately 8 years) - Knowledge and experience with servers, networks, storage, and client products - Experience leading large customers or complex projects - Experience in customer success, account management, or IT service management - Experience promoting projects across multiple departments - Deep understanding of IT infrastructure as a whole - Advanced problem-solving and decision-making skills - Analytical and insightful skills based on data - Communication skills with executive levels - Japanese (native level), English (reading and writing required) - Understanding of business models, KPIs, and financial metrics - Proposal skills based on ROI, cost, and growth - Strategic thinking and decision-making support abilities
- Experience negotiating with executive levels - English (business level) - Experience in AI/data utilization - Qualifications such as ITIL, PMP - Knowledge in specific industries (finance, manufacturing, telecommunications, public sector, etc.)
- Comprehensive healthcare programs - Award winning financial wellness tools and resources - Generous leave of absence for new parents and caregivers - Industry leading wellness platform
