Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
About the Customer Success Organization Microsoft is committed to supporting our customers' digital transformation as one of our top priorities under our corporate mission, "Empower every person and every organization on the planet to achieve more." To achieve AI transformation, we encourage our customers to utilize various cloud-based services. However, simply implementing these services does not easily lead to achieving business transformation goals. In the Customer Success department, we support our customers' business transformation by leveraging our cloud services, acting as a driving force for AI transformation, and helping them realize value alongside their business and IT decision-makers. Overview of the Customer Success Account Manager The Customer Success Account Manager (CSAM) is responsible for post-sales, understanding the customer's business and IT goals, building strong relationships with customers, planning and prioritizing support programs focused on achieving results and value, orchestrating support resources through close collaboration with account sales teams and other departments, and providing necessary services to resolve various technical blockers, thereby leading the customer's AI transformation to success. Job Responsibilities - Drive the planning and delivery of high-quality support services to maximize customer business outcomes and the value of Microsoft solutions, fulfilling obligations under support contracts. - Collaborate with customers and account teams to prioritize and plan engagement and support programs targeting cloud and on-premises workloads. - Define outcomes to improve the health, performance, and business capabilities of prioritized workloads, facilitating the realization of customer value. - Orchestrate engagement and support programs, and communicate with customer stakeholders. - Provide engineering feedback as needed to enhance our products and solutions through escalation management of significant technical issues. - The industries you will be responsible for include automotive, rail, manufacturing, finance, distribution, retail, real estate, infrastructure services, telecommunications, gaming, public sector, and healthcare, with each person typically managing 1 to 5 companies, depending on the size of the customer's support contract.
- Project management experience - Experience in delivering support or consulting services - Excellent communication and relationship-building skills - Leadership skills to orchestrate internal and external stakeholders
- Knowledge of market trends in cloud services - Experience in cloud architecture design and migration
- Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability - Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are - Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work - Community PCS: Find your people, build your network, and feel supported every step of the way
