Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
As Director of Operations – Franchise Performance & Operations Support, you are a senior regional leader responsible for improving the operational, guest, loyalty, and commercial performance of the franchise estate as well as Operational support to the entire estate across Japan & Micronesia through the DOP’s. The role is divided into two components: 1. Franchise Support: This role exists to drive measurable performance uplift at scale, specifically across: 1. Guest Love Score 2. Loyalty Recognition & Enrolment 3. Guest Satisfaction Index (including social media scores) 4. RevPAR Index versus key competitors 5. You act as a trusted performance partner to Franchise General Managers and Owners 2. Operations Support: act as a critical interface to the Directors of Operations overseeing the managed estate—ensuring alignment, clarity, and disciplined execution across the total portfolio. Your day to day Franchise Performance & Guest Experience • Own the trajectory of key franchise performance metrics, including Guest Love, GSI, reputation scores, and loyalty measures. • Segment the franchise estate (high-performing, developing, at-risk) and deploy targeted, scalable performance actions. • Ensure consistent adoption of brand standards and service culture across the franchise portfolio. • Drive follow-through on post-audit, post-review, and post-assessment action plans to deliver sustained improvements. Loyalty & Brand Adoption • Champion Loyalty Recognition and Enrolment across the franchise estate. • Partner with Brand, Loyalty, and CPD teams to simplify expectations and improve execution. • Reinforce the connection between brand compliance, guest perception, and commercial performance. Stakeholder & Owner Engagement • Partner with owner’s Commercial, Revenue, and Marketing teams to support improved RevPAR Index and competitive positioning. • Use performance data, benchmarking, and insights to identify commercial risks and opportunities. • Support franchise hotels in converting insights into practical operational and commercial actions. • Balance commercial ambition with brand standards and sustainable delivery. • Act as a credible, trusted operational partner to Franchise Owners, DOP’s and General Managers. • Lead structured performance conversations, reviews, and interventions with clarity and professionalism. • Maintain owner confidence through disciplined communication and follow-through.
• Bachelor’s degree, or higher education qualification / equivalent in Hotel Administration, Business Administration • Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience • Experience required may vary based on size and complexity of operation • Must have business level Japanese and English (Read/Write/Speak)
• Impressive room discounts across our many properties • Recharge days and volunteering days throughout the year • Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
