Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. クラウドビジネスに興味はありますか？Microsoft Azure Platformは、お客様にクラウド内に開発・テスト・ソリューションを展開することを可能にしています。投資されハイパー スケールに拡大していくインフラ、信頼性に向けた取り組み、そして全世界各地に展開されたデータセンターを有意義に利用し、専用のITインフラを管理する際の労力を減らすことができるMicrosoftの戦略的基盤です。Azureはクラウド市場での成長し続けるリーダーです。お客様の成功を現実のものとし、お客様が購入の決断をする際に差別化の鍵を供給します。 このポジションでは、CSS（Customer Service & Support）に属するCommercial Technical Supportの戦略的組織として、クラウド市場で競争に勝つために必要なサポートサービスの定義・実装、Azure VMware Solutions、Azure NetApp Files、SAP/Oracle DB on Azure、Nutanix Cloud Clusters on Azureなど複数のクラウド技術が統合された複雑な技術シナリオにおける顧客課題の解決を担います。また、サービス可用性、品質、障害管理、サブスクリプション管理、使用量と課金の相関分析、コスト効率の高いアーキテクチャ設計などのサービス運用面もサポートします。複数のSTB（Server & Tools Business）製品グループ（エンジニアリングおよびオペレーション）およびBG（Business Group）へ重要な製品フィードバックを提供します。Azure Supportエコシステムの一環として、CTS（Cloud Transfer Service）の専門人材を統合し、特定技術（プライベートクラウド、ストレージ、ネットワーク、顧客環境）に関わる課題解決を主導します。 Azureおよびクラウドサポートサービスの進化の一翼を担い、プラットフォーム拡張に伴い常に新たな技術的チャレンジに取り組む機会があります。オンプレミス製品ではなくサービスとしてのクラウドを支えるサポートを行い、CTS内外の複数のMicrosoftチーム（オペレーション、STBのBG / PG、コマースプラットフォームエンジニアリングチーム等）と密に連携します。 Microsoft Azure Platform上におけるサポート提供を担当し、顧客と連携しながら技術的な課題の解決に取り組みます。顧客対応を通じて顕在化する技術サポート上のPain Point（課題・改善点）を特定し、その内容や詳細をテクニカルアドバイザーおよび社内チームへフィードバックします。Azure Platformのサポート能力を実装・強化するうえで、プロダクトグループ（PG）やAzure Supportability PM（プロジェクトマネージャー）と連携して要望事項の実装を進め、必要な技術面・プロセス面での準備状況を特定し、トレーニングPMやテックリードと協力してサポートチーム全体の対応準備を整えます。必要に応じて技術領域ごとの専門キュー（depth queue）と関係を構築・連携し、顧客インシデントの解決を推進します。評価指標（KPI）には、CPE（Customer and Partner Experience）チームの目標達成、解決またはエスカレーションまでの時間、競合他社と同等の応答時間を実現することが含まれます。継続的なReadinessおよびプラットフォームトレーニングを通じて技術スキルを維持・向上させ、将来のMicrosoftクラウドサポート能力の創出に積極的に関与します. The Support Engineer is responsible for support delivery, working with customers to resolve technical customer issues on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support Pain areas that they would see while working with Customers and Provide feedback and details to Technical Advisors and Internal teams. The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which includes working with the PG and Azure Supportability PMs (Project Managers) to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; and, develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE (Customer and Partner Experience) team goals, time to resolution or escalation, enabling a response time like competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
- Japanese: Fluent in reading, writing, and speaking. - English: Confident in reading and writing; intermediate conversational spoken level. - Business-level Japanese communication skills with a strong understanding of Japanese culture and customer expectations. - Leadership to handle technically challenging and politically sensitive customer situations. - Effective customer interaction to gather information quickly, explain customer responsibilities in resolving issues, communicate next steps and status, and inspire confidence. - Demonstrable troubleshooting skills. - Cross-team collaboration. - Logical and critical thinking. - Passion for technology and customer support. - Understanding of cloud vs. on-premise computing and familiarity with fundamentals of cloud computing. - Technical understanding of virtualization (VMware), networking, Linux/Windows, and the Microsoft Azure Platform (IaaS), with deep knowledge in two of these areas and familiarity with the others preferred. - Hands-on experience with vSphere, vCenter, ESXi, vSAN, and troubleshooting; HA, DRS, vMotion, FT, memory management, and storage; VMware HCX, NSX, and VCF; and backup and DR services used with VMware. - Familiarity with Active Directory, security, Windows and Linux operating system internals, OS troubleshooting, performance, updates, RDP/SSH, licensing, OS boot, virtualization concepts, and virtual system administration. - Familiarity with networking concepts including VIPs, NAT, and DNS; networking tools such as ping, Tracert, Tracemon, and Wireshark; and the OSI model and related concepts. - Knowledge of Microsoft Azure IaaS services including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, and Azure Portal administration and troubleshooting; Azure Platform development and deployment lifecycle; and tools such as PowerShell, Netmon, Fiddler, and CLI. - 2–5 years of support or equivalent experience, including a customer-facing or customer support role. - Available to work critical cases as needed on a 24x7 basis or through an on-call model. - Degree in Computer Science or equivalent experience.
- Deep knowledge in two of the technical areas: virtualization (VMware), networking, Linux/Windows, and Microsoft Azure Platform (IaaS). - Understanding of load balancing and VPN technologies. - Any kind of storage knowledge, including SAN/NAS or NetApp. - VMware certification is desirable.
