Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The ANA InterContinental Manza Beach Resort, overlooking the dazzling tropical sky and shimmering horizon, welcomes guests with true hospitality as a representative luxury beach resort in Japan. As a member of the IHG group, which operates in over 100 countries worldwide, we provide a stage that greatly expands your career possibilities by leveraging our strong brand power and global network. Would you like to carve a luxurious page in your career at this hotel, where beautiful nature that stirs the heart merges with the best hospitality? The Club Lounge Manager at ANA InterContinental Manza Beach Resort leads the club lounge team to provide a comfortable and pleasant time for guests staying on the club floor, ensuring high-quality service. Always prioritizing customer satisfaction, the manager collaborates with the kitchen and chefs to review and improve menus according to the seasons and needs, delivering a high-quality dining experience. The manager also views the lounge as a small luxury resort hotel, taking responsibility for the overall daily operations and paying attention to the details of service to enhance the value of the Club InterContinental Lounge. Staff management includes overseeing daily staffing operations, planning and assigning work, and setting performance and skill development goals for team members. The manager provides mentoring, coaching, and regular feedback for team members' performance improvement. Training and guidance are conducted for team members in accordance with local laws and safety regulations. The manager also ensures that staff receive appropriate training and possess the necessary tools and knowledge to perform their duties. It is essential to verify that team members have received proper training regarding systems, security, service, and quality standards. Customer interaction requires team members to respond promptly and professionally, recognizing each customer as an individual. Upon customer arrival, the manager should greet them and provide time for individual interaction, sincerely addressing complaints, seeking feedback, and fostering a relationship that continuously improves customer satisfaction. Regular inspections of the lounge hall area and back area should be conducted, and if any defects are found, the manager should promptly propose solutions and work towards resolution. Financially, the manager supports the preparation of the annual departmental operating budget and financial plan. They build inventory management systems and initiatives, monitor budgets with a focus on pricing strategies, and manage labor costs and expenses. Plans to improve room occupancy rates and average daily rates (ADR) through walk-in customer acquisition and upselling should be created and executed.
- Manage daily staffing operations, plan and assign work, and set performance and skill development goals for team members. - Provide mentoring, coaching, and regular feedback for team members' performance improvement. - Conduct training and guidance for team members in accordance with local laws and safety regulations. Additionally, ensure that staff receive appropriate training and possess the necessary tools and knowledge to perform their duties.
