Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MercariThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
In the Customer Support area of the Merpay business, you will lead the formulation of customer response policies, identify issues based on contact data and on-site knowledge, and plan and execute improvement measures. You will promote the enhancement of customer experience and the creation of reproducible operations in collaboration with product and related departments.
Those who can empathize with the mission and values of the Mercari Group and each company Experience in managing operations organizations such as customer service and call centers Experience in proposing improvements and executing measures based on customer data Experience in business management or project management including outsourced management (3 years or more in either)
Experience in building operations for chat support Labor knowledge for managing dispatch Experience using HTML and SQL in practice Experience using various AI tools in practice
