Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Signature Success Plan is a critical enterprise system designed for customers and partners using Salesforce products and services. It consists of support services, proactive services, and customer success managers. The Signature support services team provides advanced technical support and proactive services. They investigate system failures, confirm technical details regarding usage, provide technical assistance for performance issues, and investigate the causes of alerts detected by proactive services based on inquiries received from customers via phone or the internet. In the case of significant failures, they collaborate with customer success managers to assist customers in resolving issues. Additionally, if detailed investigation is required, they escalate to the development department and work with them to resolve the issues. Signature support engineers are required to have expertise in one of the technical areas ranging from web technologies (HTML, CSS, JavaScript, API, etc.) to server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) to support the rapid resolution of issues and failures that occur in the daily use of Salesforce services by customers who have contracted the highest level of the Signature Success Plan. This position requires individuals who can demonstrate leadership as a technical lead in a team that continuously learns and shares knowledge about the ever-evolving Salesforce products and surrounding technologies, enhancing each other's skills and acting as central engineers.
- A strong desire to achieve high customer satisfaction - Over 10 years of experience in technical support at an enterprise software/cloud company - Appropriate and flexible communication skills with customers - Strong orientation and ability to conduct technical investigations, troubleshooting, and problem-solving in an organized manner - Ability and attitude to collaborate across departments and positions - Proficiency in reading, writing, and listening in English (conversational ability is a plus) - Ability to maintain high motivation and perform tasks proactively and independently - Deep knowledge in one or more of the following areas: - Web technologies (HTML, CSS, JavaScript, front-end frameworks, API, etc.) - Server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) - Practical experience in one or more of the following: - Management and problem-solving of databases and relational data structures - Management and problem-solving in environments with large data processing or multi-tenant configurations - Programming or software development using APIs - Software development lifecycle - Operations and development of Salesforce - Ability to mentor team members
- High proficiency in English (including conversation) - Technical experience with Salesforce CRM and Lightning Platform - Technical knowledge and experience to understand Salesforce applications and solutions - Development experience with Visualforce and Apex - Development experience with Lightning Web Components - One or more of the following certifications: - Salesforce Certified Platform Administrator - Salesforce Certified Advanced Platform Administrator - Salesforce Certified Platform App Builder - Salesforce Certified Platform Developer - Salesforce Certified Advanced Platform Developer - Salesforce Certified Agentforce Specialist - Salesforce Certified JavaScript Developer
- Flexible working hours - Remote work options - Opportunities for professional development
