Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
This job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Customer Success Manager (CSM) drives and accelerates value realization for SAP customers through the consumption of purchased solutions and success services, supporting the achievement of expected business outcomes. The CSM is responsible for managing and orchestrating resources and executing activities for assigned customers. This includes developing account management strategies in post-sales, creating and executing adoption plans, managing account relationships, assisting in problem-solving, serving as the escalation point for assigned customers, and creating opportunities for solution/service expansion through lead generation activities. The CSM promotes success for both the customer and SAP in the Adopt, Derive, and Extend phases of the Customer Value Journey.
- Over 5 years of experience in sales, pre-sales, services, or solution/product management - Over 7 years of experience with cloud software solutions and delivery models, particularly in the finance and spend management solution area, or practical experience in the same field - Strong executive presence and relationship-building skills in establishing relationships with leaders in finance and procurement - Knowledge and experience in business models, strategies, and operational processes in finance and spend management is preferred - Ability to lead the achievement of complex and innovative functional challenges while integrating customer needs, strategic business goals, and financial objectives, and drive the execution of business plans that integrate functional and financial goals - Proven track record of addressing difficult customer situations and constructively discussing issues with executives - Support skills related to deal and contract negotiations - Relationship-oriented mindset and excellent verbal/non-verbal communication skills - Experience driving renewals, expansions, and upsells in subscription or perpetual license finance/spend management solutions - Ability to apply risk mitigation strategies to customer challenges - Bachelor's degree or equivalent qualification is required - An MBA or relevant qualifications post-bachelor's degree is desirable
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
