Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
ShiseidoThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
Through the Shiseido Online Store, you will deliver customer experiences that embody brand value and drive business growth. Looking ahead to shopping through AI and the transition of the e-commerce platform to a SaaS-based foundation, you will drive the evolution of purchasing capabilities. We are seeking someone with expertise in membership and payments who can lead service planning, requirements definition, development, and operational improvements from the business side to drive this transformation. You will plan and improve the online store’s customer experience and UI/UX, and work on CRM, SEO, data analysis, improvements to membership and payment functions, and the planning and introduction of AI-powered customer service and shopping services. In collaboration with the IT department and external partners, you will drive feature development, operations, and effectiveness reviews, while organizing business and functional requirements in preparation for a future e-commerce platform renewal. You will manage products in the membership, payments, and AI-powered shopping service domains, leading work from planning through development and operational improvements. You will improve the UX based on analysis of issues involving membership registration and authentication, guest checkout, payment authorization rates across payment methods, purchase completion rates, and fraud prevention. You will design services and define requirements for AI-mediated purchases and payments, including integration with membership information and benefits. You will develop roadmaps, set KPIs, and prioritize development projects in your areas of responsibility. You will also coordinate specifications with the IT department, payment providers, and development vendors, and drive development, acceptance testing, and releases. After launch, you will evaluate results, make improvements, and design and improve operations. In preparation for the e-commerce platform migration, you will organize requirements for membership, payments, orders, and AI integration, and consider how to leverage standard features. You will work with existing team members responsible for planning and developing the front-end experience and UI/UX to improve the overall shopping experience. For the AI concierge, you will oversee UX design across the board, including connections to membership information and purchasing functions. You can leverage Shiseido’s brands, products, and customer base to directly connect your expertise in membership and payments to customer experience and business results. From the business side, you can be involved end to end in planning, prioritization, requirements definition, development, and post-launch effectiveness reviews. This role offers opportunities to broaden your expertise, from improving existing purchasing functions to developing AI-powered shopping services and preparing for a future e-commerce platform migration. Building on your expertise in membership and payments, you will gain experience creating shopping services for the AI era and shaping a future e-commerce platform. From the business side, you will identify customer challenges, decide what to deliver, and remain responsible throughout development and results evaluation. By working with team members responsible for the front-end experience, you can apply your expertise and contribute to the growth of the online store as a whole.
- Experience driving initiatives from planning through requirements definition, development, and release in e-commerce or B2C digital services - Specialized knowledge of payments and experience implementing and improving payment functions, along with an understanding of their integration with membership and authentication functions - Ability to organize customer and business challenges and translate them into functional and operational requirements - Ability to build consensus with IT departments and external vendors, manage specifications, quality, schedules, and issues, and drive development - Experience analyzing issues, prioritizing, and making improvements based on KPIs and usage data - Ability to understand how external services and API integrations work and translate the specifications of new technologies and services into business requirements
- Experience negotiating with payment providers, analyzing payment errors, preventing fraud, and improving returns and refunds operations - Experience planning, introducing, or improving services that use emerging technologies such as AI services and AI agents - Knowledge or experience in integrating customer, product, and purchase data, and in authentication and consent management - Experience implementing or migrating to a SaaS-based e-commerce platform and designing business processes and operations using standard features - Knowledge or experience related to CRM and membership benefits such as points and coupons - Interest in beauty, brands, and customer experience, and the ability to drive change collaboratively while respecting people with different areas of expertise and perspectives - Experience implementing AI services
