Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
MicrosoftThe Mission Critical Services for Microsoft Security Cloud (MCSfMSC) organization supports Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering solutions that scale. Every engagement is built on trust, resilience, and long-term customer success, guided by a commitment to diversity, inclusion, and innovation. Here, generative AI solutions such as Microsoft Security Copilot help security and IT professionals respond to cyberthreats faster and process signals at scale. As a Senior Security Customer Experience Engineer, you'll serve as a trusted advisor and engineering advocate for a focused portfolio of Microsoft's largest global enterprise and regulated-industry customers, where a single escalation can reach product engineering leadership within hours. You'll provide proactive guidance, technical advocacy, and crisis leadership to help customers maximize their Microsoft Security investments, strengthen operational excellence, and collaborate seamlessly across Microsoft. This is a deeply technical, customer-focused, and relationship-driven role. Candidates may bring relevant experience from consulting, enterprise architecture, technical account management, cloud architecture, or other customer-facing technical security roles, along with experience managing complex, time-sensitive, and high-visibility situations and driving customer outcomes through engineering-led support. We're not just looking for someone who can do this job well; we're seeking someone who will improve how we do it. In your first year, success looks like customers who escalate less because their environments are healthier, and at least one change you drove that enhanced how the whole team works. This role supports flexible work arrangements consistent with Microsoft policies, customer commitments, and business needs. Team members collaborate across a globally distributed organization and have flexibility in how and where they work while maintaining required customer coverage and on-call commitments.
- Bachelor's degree in Cybersecurity, Computer Science, Computer or Software Engineering, Information Systems, or a related field, or equivalent practical experience. - 7+ years of experience in a customer-facing technical security role, including leadership of high-severity product or service incidents, crisis situations, or complex technical escalations. - Ability to diagnose and scope complex technical issues across enterprise security environments, including interpreting logs and telemetry, assessing product behavior, and reasoning across identity, endpoint, network, and cloud architecture to validate customer impact and engage the right engineering teams. - Deep working knowledge of at least two Microsoft Security solutions (Purview, Defender, Entra, Intune, or Sentinel) sufficient to advise customers on capabilities, architecture, implementation, and operational considerations. - Professional proficiency in written and spoken English sufficient to translate complex technical issues into clear business impacts and communicate effectively with customers, engineers, product teams, and executive stakeholders. - Business fluency in both Japanese and English is required.
- Advanced degree (such as a Master's or PhD) in Cybersecurity, Computer Science, Computer or Software Engineering, Information Systems, or a related field, or demonstrated advanced specialization through substantial technical leadership, applied research, or recognized professional expertise. - Demonstrated use of Microsoft Copilot or other generative AI technologies to improve operational efficiency, scalability, and customer outcomes. - Proven ability to develop service improvement plans, conduct customer health reviews, analyze operational signals, or create technical readiness content. - Applied knowledge of regulatory compliance and enterprise risk management frameworks, combined with IT Service Management (ITSM) practices based on ITIL or comparable industry standards, including major incident management, problem management, change enablement, and continual improvement. - One or more relevant security, cloud, AI, or service management certifications or comparable industry credentials. Examples include: - Microsoft Security: SC-100 (Cybersecurity Architect Expert), SC-200 (Security Operations Analyst), SC-300 (Identity & Access Administrator), SC-401 (Information Security Administrator), SC-500 (Cloud and AI Security Engineer Associate), MD-102 (Endpoint Administrator Associate) - Microsoft AI: AI-900 (Azure AI Fundamentals), AB-900 (Copilot & Agent Administration Fundamentals) - Industry security certifications: ISC² CISSP, ISC² CCSP, ISACA CISM, GIAC GDSA, GIAC GSTRT, GIAC GCIH - Service management: ITIL 4 Foundation, advanced ITIL certifications, or comparable ITSM credentials.
- Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability. - Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are. - Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work. - Community PCS: Find your people, build your network, and feel supported every step of the way.
