Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
We are seeking a Support Engineer to provide technical support for the advanced security features of our products in response to increasingly severe security threats. This important role helps customers operate secure environments and enhances the value of our products. We welcome candidates who can apply their security knowledge and IT support experience while continuing to grow alongside the team. The mission of a Technical Support Engineer is to contribute to Salesforce’s growth by providing highly technical, prompt, courteous, and accurate support services and maximizing customer satisfaction. Responsibilities include, but are not limited to, the following. Establish and maintain technical expertise in the product features within your area of responsibility. Accurately understand customer challenges and resolve issues through analysis, troubleshooting, and other means. Provide relevant training opportunities and participate actively and continuously in training. Demonstrate the ability to effectively investigate, document, and prioritize customer issues using internal tools and escalation teams as needed, as well as manage time effectively in a fast-paced environment. Remain calm and make sound priority decisions in urgent situations, such as security incidents, while handling multiple customer cases, negotiations, and investigations in parallel. Collaborate with global support and development teams. Create and maintain knowledge documentation.
- At least 3 years of professional experience in development at a systems integrator, SES provider, or similar organization, or in technical support - Fluent spoken and written Japanese; basic English reading and writing skills, with conversational English preferred - Ability and experience in analysis, investigation, and problem-solving, including log analysis - Experience prioritizing issues and escalating them effectively - Understanding of internet technologies, including firewalls, web servers, and proxy servers - Experience reading and implementing HTML and CSS
- Experience with Salesforce CRM and its technologies - General security knowledge and experience; AI security knowledge and experience are welcome - Security-related certifications such as Registered Information Security Specialist, CompTIA Security+, or CISSP - Basic knowledge of web communications, including HTTPS, SSL/TLS, and WebSocket, and experience troubleshooting security issues - Knowledge of XML and knowledge of or experience using server-to-server web services (SOAP) - Experience with cloud-based solutions such as Amazon AWS and Microsoft Azure - Knowledge of and experience with core programming concepts, such as C, C++, and Java - Knowledge of server-side architecture - Knowledge of machine learning and generative AI - Salesforce certifications, including Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator Advanced, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer, Salesforce Certified Agentforce Specialist, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, and Agentblazer Status: Champion, Innovator, or Legend
- Salesforce benefits and resources help you find balance in your life and bring your authentic self to your work. - AI agents help accelerate results so you can do your best work.
