Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThe Customer Success Manager uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Customer Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering positive relationships to help customers progress on their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. The ideal Customer Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language. Responsibilities include leveraging our Customer Success Methodology and partnering with customers stakeholders to understand their goals, assessing their capabilities and providing recommendations to help them accelerate achievement of their business and technology objectives, developing an understanding and knowledge of customer’s Salesforce implementation and evangelizing the capabilities of Salesforce across all of our Clouds, guiding a customer on org strategy, governance and change management best practices based on customer needs, demonstrating hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap, proactively identifying risks to the customer achieving their stated business goals and working with the account team to build a risk mitigation plan, producing and executing a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan, delivering business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth, building and fostering executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & team members, working collaboratively with the account team and Salesforce Execs, effectively networking within accounts from the Executive-Level down, in order to help customers achieve their objectives, recommending additional Salesforce services and advisory experts needed to drive success when appropriate, and proactively communicating technical product changes, degradations, outages, end of life and other relevant updates.
- In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry - Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers - Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections - Proven understanding of Salesforce product and platform features, capabilities, and best use is highly desired - Able to articulate the importance and value of Governance to Business and IT executives - Good understanding of enterprise architecture principles strongly preferred - Ability to quickly grasp and distinctly explain technological and business concepts - Fluency in Japanese, and basic English comprehension skills
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
