Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsDrive, direct, and coordinate structured learning experiences and quality improvement activities across all departments. Support the leadership team and their departments on all training requirements and career development programs. Act as the single point of accountability for Hotel Indigo learning, brand storytelling, and service capability. Translate brand intent and regional learning priorities into practical, property-level behaviours, rituals, and service moments. Balance strategic oversight (standards, consistency, capability uplift) with direct delivery and coaching. Build scalable learning systems and structures (e.g. department trainer model) that strengthen ownership at department level while maintaining brand coherence. Conduct all Training Needs Analysis for the Hotel and utilise IHG training programs and IHG University resources. Conduct IHG technical training and development workshops to all job bands. Train departmental trainers and supervisors in techniques and skills for training; evaluate their performance and effectiveness. Own the Hotel Indigo learning and quality vision across properties, aligned with brand, Area, and regional priorities. Serve as brand guardian for storytelling, neighbourhood connection, and lifestyle service — ensuring consistency without losing property individuality. Translate the Hotel Indigo brand personality (inspiring, local, stylish, authentic) into observable behaviours, service rituals, and coaching standards. Act as overall brand ambassador and facilitate branded training focused on elevating the delivery of lifestyle service and the unique brand experience. Partner closely with GMs, DOHRs, HRBPs, Operations Leaders, and Brand teams to embed learning into daily hotel operations. Ensure compliance with IHG brand standards and implement updates on a bi-annual basis. Plan monthly Department Trainer meetings to review the operational training needs analysis, the training plan for the upcoming month, and targets to achieve. Conduct routine and mandatory training programs. Monitor cross-training progress and suggest suitable internal candidates for vacancies. Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property. Liaise with the HR team regarding placements of internship students from schools and universities. Personally deliver and anchor key learning experiences, including brand and storytelling programmes, new hire onboarding and cultural immersion, and signature guest journey service moments. Establish, coach, and sustain a department trainer-led learning model across all hotels. Support departments with on-the-job coaching, service observations, and real-time feedback to drive immediate performance improvement. Design and adapt learning content reflecting both brand standards and the unique neighbourhood context of the hotel. Formulate and structure the hotel quality committee ensuring engagement and participation from hotel leadership and operations team. Support General Manager and Hotel Manager in reviewing and analysing hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, Mystery Shop etc.) and provide a clear understanding of the root cause of the issues and areas to improve. Participate in the daily Operations meeting and share relevant data about hotel performance trends. Supporting operations team facilitating monthly and quarterly Quality/Guest Experience/Tactical Solve meetings and action planning sessions. Assist the leadership team in building the Quarterly Tactical Solve Action Planning (identification of problems, root cause analysis and action plan). Monitor implementation of Tactical Solve action points, communicate progress on key identified areas. Develop and conduct service quality and brand standards audits with department head stakeholders. Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience. Ensure that Front Office/leadership team respond to all guest reviews on OTA sites in a timely manner using the Medallia Portal. Conducting mystery shops of competitors on a quarterly basis and provide a gap analysis to the leadership team. Support sister hotels in the same city on cross service audits once a year. Lead the implementation of IHG new quality tools and initiatives. Expand quality focus beyond compliance into experience-based indicators: storytelling moments, authenticity, and lifestyle service tone. Track learning effectiveness and capability uplift, adjusting approach based on performance outcomes. Act as trusted advisor to General Managers and hotel leadership teams on people capability, brand delivery, and service culture. Maintain strong functional alignment with Regional Learning and Brand teams to ensure consistency and leverage broader capability. Report on learning initiatives, outcomes, and impact using both quantitative data and qualitative brand indicators. Ensure the Quality & Training report is completed and submitted to all concerned on a timely basis. Represent the Hotel Indigo learning approach internally and, where relevant, externally. Prepare the yearly Learning & Development budget in line with hotel requirements. Manage and track the L&D budget ensuring spend is aligned to agreed priorities and delivers measurable value. Partner with GM and DOHR to plan annual training investment, balancing brand, quality, and capability needs with operational realities. Monitor training-related expenses, utilisation, and return on investment, adjusting plans to maximise impact. Track and report on learning effectiveness, linking investment to indicators such as Guest Love, quality improvement, brand embed, and talent capability. Contribute to learning-related P&L discussions by providing clear insights on cost, outcomes, and value created through L&D initiatives. Support the HR team in creating a Talent Pool of High Potentials from the Annual Performance Appraisals and succession plans. Develop and organise training manuals, multimedia visual aids, and other educational materials in line with IHG guidelines. Participate in developing recognition programs required by the company. Conduct and monitor exit interview remarks and share with concerned Department Head and DOHR to take corrective action(s). Assume the functions and responsibilities of Weekend Manager-on-Duty in accordance with the Hotel's MOD Roster. Undertake any reasonable tasks and secondary duties as assigned by the Director of HR and General Manager.
- Higher education qualification or equivalent - Minimum 4 years of related experience in Learning & Quality within the hospitality industry - Excellent command of English and Japanese - Strong facilitation, coaching, and stakeholder management skills
