Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Customer Success Manager (CSM) leverages deep business, industry, and product knowledge to build partnerships with customers, accelerate business value, and maximize the return on investment in Salesforce. In this role, the CSM orchestrates internal resources based on specific cloud expertise and industry insights, engages in discussions with customers on the same level, and aims to realize customer value in the medium to long term. The ideal Customer Success Manager is someone who possesses both cloud expertise and industry skills to communicate in the customer's language.
- Over 6 years of experience in customer success, technology consulting, enterprise architecture, or technology solution development
- Deep knowledge in a specific cloud. - Proven track record of working as a "Trusted Advisor" to drive customer business value and strong consulting skills. - Ability to lead effective and influential conversations with C-level executives, smoothly navigate difficult discussions, and skillfully handle objections and dissent. - Understanding of Salesforce products and platform capabilities, performance, and best practices is preferred. - Ability to quickly grasp and clearly explain technical and business concepts. - Must have at least two of the following experiences/knowledge: - Deep knowledge of business processes (sales, service, marketing, support), business applications, and automation. - Understanding of AI and machine learning concepts, knowledge of agent platforms, and how to configure and deploy agents. - Experience in enterprise-level software development lifecycle or project management. - Knowledge of integration methods for integration, flows and automation, API connections, etc. - Deep understanding of middleware and infrastructure knowledge used in cloud computing (e.g., database, basic networking knowledge, etc.).
- Joining Salesforce removes limits in every area of your life. Our benefits and resources support you in finding balance and bringing your best self to life.
