Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Four SeasonsMaintain a harmonious and professional relationship with co-workers, supervisors and all departments. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Develop healthy and happy relation with other front office team member in particular and all hotel employee in general. Assist in other areas of the department as needed. Ensure all local and corporate policies, works rules and benchmark standard are properly applied. Utilize Golden appropriately for a maximum guest recognition/satisfaction. Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality). Ability to understand and have full knowledge of Hotel Information (Hotel information, Four Seasons information). Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Proficient in Four Seasons Chat platform. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Assist with responsibilities and duties in the absence of Reservationists and In Room Dining – Order Taking. Perform any additional duties as assigned by Reservation/PBX Manager/Front Office manager or Director of Room. Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue. Mindful of orders and supplies and mindful printing documents order what is necessary. Good communication with restaurant managers and Chefs and maximized the seats for our guests. Response to guests in efficient manner and avoid and delays. Collect guests’ preferences and share with service team.
