Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenBusiness Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. This position is to be employed by Rakuten Group, Inc. and expected to work on assignments commissioned by Rakuten Mobile, Inc. Rakuten Mobile, Inc. has entered the carrier business with innovative technologies and a forward-looking approach, continuously taking on challenges to deliver compelling services. The mission of the Quality Management Department is to maximize customer satisfaction through comprehensive service quality improvements offered by Rakuten Mobile. This job supports and drives quality improvement actions to maximize customer satisfaction. Key Responsibilities include analyzing VOC and NPS data, listing areas that need improvement, and preparing explanatory materials. Presenting these findings to the relevant department, aligning understanding, and requesting an improvement plan. Supporting action execution by monitoring progress or working alongside the team. Tracking action status and KGI/KPI trends. Reporting the entire improvement cycle to management. Continuing to aid the PDCA loop for further enhancements.
Experience in VOC analysis and improvement. Native-level Japanese proficiency.
Experience working in a multinational environment and meeting facilitation skills. Cross-functional presentation and communication skills. Project management and/or program management skills. Team management skills. Experience working for customer satisfaction survey such as NPS.
