Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
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Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
ServiceNowThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The CSM at Impact Guided is responsible for multiple customers, assisting them in achieving their business outcomes in an efficient and scalable manner. They promote the adoption and utilization of ServiceNow products, providing standardized guides and best practices to ensure customers derive maximum value. Additionally, they serve as the primary point of contact for technical inquiries from customers, leveraging basic technical knowledge to provide appropriate responses and facilitate internal collaboration. Specific job responsibilities include managing multiple customers simultaneously and providing standardized solutions to common challenges. Understanding customers' business goals and planning and executing actions to achieve those outcomes. Monitoring product usage, facilitating transitions to the latest versions, and maintaining technical health. Utilizing guides and content tailored to customer situations to expand utilization rates and scope. Sharing success stories and best practices to support customers in maximizing their value. Maintaining trust with customers while accurately identifying technical questions and challenges, and coordinating for swift resolutions. Collaborating with internal expert teams as needed to promote smooth escalations. Working with internal teams to achieve scalable delivery.
- Over 5 years of experience in customer-facing professional services or customer success - Experience in pre-sales activities, including customer proposals and technical demonstrations, and a desire to take on new challenges in post-sales to solve customer issues and articulate value - Ability to manage multiple customers simultaneously and provide services efficiently - Experience in thinking about and utilizing AI in business processes and decision-making (AI tools)
