Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Four SeasonsThe Assistant Director of Reservations supports the Director of Reservations in overseeing daily operations, team performance, and reservation sales effectiveness across multiple hotels within the Japan Collection. This role is responsible for executing commercial and operational strategies, supervising and developing team members, ensuring service and process excellence, and driving revenue opportunities through effective reservation management. The position provides oversight and support across all assigned Japan Collection properties, ensuring alignment of reservation strategies, service standards, and business objectives. The Assistant Director of Reservations also serves as the department lead in the absence of the Director. The role includes leading, coaching, developing, and supporting the Reservations team; maintaining a positive and professional working environment; promoting Four Seasons values and standards; supporting recruitment, onboarding, retention, performance reviews, and succession planning; and coordinating with the Cluster Director of Reservations on team performance and priorities. It also involves overseeing daily Reservations Department operations across Japan Collection hotels; maintaining distribution channels, reservation systems, rates, inventory, and hotel information; ensuring reservation accuracy and service quality; coordinating with Sales, Catering, Front Office, and other departments; resolving guest feedback and complaints; monitoring operational KPIs; preparing reports; and supporting new initiatives and process improvements. The role further monitors reservation trends, booking sources, market segment production, inventory flow, and channel performance; collaborates with Revenue Management, Sales, and Commercial teams on forecasting and revenue strategies; and analyzes performance against budget, forecast, conversion, and upsell targets.
- College Education or equivalent - Minimum 5 years of progressive experience in Reservations or Commercial Operations within the hospitality industry - At least 2 years of experience in a supervisory or management role
- Experience supporting multi-property or cluster operations - Experience leading teams through performance improvement, training, and change management initiatives
- Competitive Salary, wages, and a comprehensive benefits package - Excellent Training and Development opportunities - Complimentary Accommodation at other Four Seasons Hotels and Resort - 50％F&B outlet discount for other Four Seasons Hotel in Japan. - Complimentary Employee Meals - Social insurance - Define contribution benefit - Yearly health checks up
