Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
RakutenBusiness Overview The vision of the Conversational Experiences Department (CXD) is to change the world’s view of what is possible with AI by creating incredible experiences that ‘just work’. We propose, design, and build AI experiences that bring joy and value to Rakuten businesses, and our mission is to bring these experiences to the world. We build Conversational AI products such as chatbots, voice assistants, and semantic search. We have been employing Large Language Model (LLM) technology for several years, and are on the cutting edge of Japanese language solutions. Our mission is to actualize 'shopping is entertainment' and maximize the value of Rakuten ecosystem through the delivery of super personal assistants. Department Overview You’ll join a 60-person AI for Customer Service team: engineers, TPMs, data analysts, dialogue designers: responsible for modernizing legacy contact-center tooling and workloads into an agentic Generative AI stack codenamed Raptor. We already power Rakuten Mobile’s pre-sale onboarding and support (“RMAA”) and are building the pipeline for customer service and engagement experience. Now, we’re moving from a successful V1 into the scale-up phase: expanding to all 70 BUs and leveraging AI to multiply Rakuten’s core capabilities in e-commerce, finance, logistics, digital content, and beyond. Position: Why We Hire We are hiring a Technical Project Manager (More than 7 years’ experience in technical project/software delivery) to lead project delivery of AI-powered contact centre capabilities - chat, voice, and human-agent experiences - built on large language models (LLMs).
JLPT N2 Japanese (reading, writing, and speaking) for stakeholder communication, documentation, and meetings. Proficiency with Jira and Confluence as primary tools for planning, tracking, and collaboration. Bachelor’s degree in Computer Science, Information Systems, or a related technical field. More than 7 years of experience in technical project management delivering software products. Solid experience with Agile delivery (Scrum or Kanban); able to adapt to team maturity.
PMP, PMI-ACP, or equivalent project management certification. Prior hands-on experience in software engineering or solution architecture (earlier in career is sufficient). Experience in the contact centre industry (e.g. omnichannel, routing, workforce management).
