Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Marriott InternationalThe Suite Butler is a key element in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided in any other hotel. The position of Suite Butler provides a very personalized, detailed, and seamless service to guests. The Suite Butler will take gentle care of all assigned guests from pre-arrival until post-departure without imposing themselves on the guests. The guests will see the Suite Butler as owner of each guest’s needs and requests. The attention to detail that is required from Suite Butlers, and their ability to anticipate guests’ needs, meaning that they are the consummate hotel professionals with impeccable standards. Suite Butlers will not accept anything less than the best available presentation of the suites and themselves. Our first impression on guests is often a significant part of the lasting impression left in their memories. Everything we do must support the heritage and legacy of Bvlgari, which includes our attire and grooming. Everything we do, say and even, do not say, communicates to the guest. As a Bvlgari staff member, it is extremely important to ensure that we do not only demonstrate our core values in our everyday interactions with our guests, but that our behavior demonstrates a way that reflects the unique personality of the Bvlgari Brand. The Suite Butler helps and assists all guests in a friendly and educated manner, anticipates guest needs, builds rapport, maintains guest history files, and ensures Bvlgari Brand Standards and Signature Services are followed. Duties include telephone etiquette, checking and preparing suites according to standards and guest preferences, pre-arrival engagement, check-in and check-out, profile updates, reservations and billing, and using Opera and GXP to communicate within the hotel. The role provides concierge services, including restaurant bookings, ticket purchases, boarding passes and transportation arrangements, and offers Bvlgari signature services such as packing and unpacking, pressing, Berluti shoeshine, and beverage service. The Butler promotes hotel outlets and facilities, follows applicable policies and procedures, and maintains knowledge of suite services, amenities, hotel housekeeping standards, food and beverage venues and menus, welcome and turndown amenities, spa services, and Lost & Found procedures. The Butler performs duties with priority and dedication and ensures guests experience memorable moments during their stay. Responsibilities include punctual attendance in proper uniform and maintaining personal appearance and hygiene; using guest names; ensuring suites are clean, maintained, stocked and ready; completing shift handovers and communicating with the Guest Experience Manager or Supervisor; obtaining and sharing guest feedback; packing and unpacking luggage; communicating guest preferences to departments; delivering evening amenities; updating Opera and GXP profiles; promoting hotel facilities and events; preparing suites according to guest history and requests; attending meetings and training; and carrying out other reasonable duties as assigned, including redeployment when required. In coordination with Front Desk and Concierge, the Butler collects pre-arrival details, prepares suites, handles VIP requests and transportation, welcomes guests, provides hotel and suite orientation and in-suite check-in, collects guest information and payment details, and anticipates needs such as laundry, pressing, Wi-Fi and unpacking. The Butler collects pre-departure details, facilitates billing, payment, packing and transfers, and ensures a fond farewell. The role requires knowledge of hotel events and Tokyo points of interest, and the ability to assist with restaurant, shopping, tour and activity bookings. In coordination with Housekeeping, the Butler arranges daily service and turndown timings, refreshes and inspects suites, coordinates laundry and pressing, provides shoeshine service, ensures minibar stock and billing are maintained, and tracks linen inventory and laundry pickup and delivery. In coordination with Food and Beverage, the Butler communicates dietary preferences and restrictions, manages suite minibar replenishment and beverage service, collects breakfast orders, follows up on requests at least 30 minutes before the due time, coordinates setups, food service and clearance, arranges special meals with the culinary team, and ensures daily amenities are delivered. The Butler is also familiar with operating procedures for electrical and electronic equipment in guest rooms.
- Business-level English skills are required.
- Business-level Japanese skills are preferred. - At least 3 years of relevant work experience is preferred.
