Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
SalesforceThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
A Success Specialist is an expert who maximizes the value of Salesforce products and accelerates customers’ business growth and transformation. Drawing on deep expertise in business, industries, and products, they build strong partnerships with customers and serve as a guide to help them achieve business outcomes (ROI) that exceed their investment in Salesforce. Success Specialists have deep expertise in one or more products (Clouds) and provide strategic guidance to customers with complex, large-scale environments, such as multi-cloud deployments. They deliver the right support for each stage of the customer journey, from onboarding and advanced feature adoption to advice that drives organizational transformation. They also participate in internal strategic programs and feed insights gained from supporting specific customers back into the company, improving standard support frameworks and helping more customers with shared challenges find solutions. Success Specialists work with customers of varying sizes, industries, and levels of product adoption. We are looking for people who are knowledgeable about both products and industries, can engage with customers as partners on equal footing, and are passionate about transforming businesses through the power of AI and digital technology. We are seeking Success Specialists with skills or experience in one or more of the following Salesforce product families: Sales Cloud, Service Cloud, Salesforce Platform, Marketing Cloud, Commerce Cloud, Industry Clouds, Tableau, MuleSoft, Data 360, and Slack. You will work with key customer stakeholders to clarify the goals they want to achieve and, based on their current situation, advise them on how to accelerate progress from both business and technical perspectives. To help customers make the most of Salesforce products in large, complex environments, you will recommend optimal approaches based on recommendations and best practices, and resolve obstacles to adoption. For customers in the early stages of implementation, you will create a plan (roadmap) that provides the shortest path to their business goals and help them realize results quickly. You will analyze the gap between their current and desired states and develop a concrete, actionable adoption scenario (Success Path), including a timeline for achieving their goals and a user training plan. You will identify potential risks that could prevent customers from achieving their goals as early as possible, and work with relevant teams to develop and implement effective mitigation plans. You will closely share information with related departments, such as Sales and Customer Success Managers (CSMs), and make the most of internal resources to support customer success from multiple angles.
- At least five years of experience in consulting or customer-facing support, such as customer success, in the IT industry - Strong interest in new technologies and the ability to learn them quickly and apply them to business - A customer-centric mindset and the ability to structure complex challenges and lead discussions - Strong communication skills, including the ability to deliver effective presentations tailored to the language and perspective of diverse stakeholders, from frontline staff and developers to executives, and build trusted relationships - The ability to organize multiple tasks by priority in a fast-paced environment and consistently deliver results in collaboration with a team - The ability to proactively engage internal experts and stakeholders as needed, and take responsibility for leading projects through to resolution - Japanese: Native-level proficiency in reading, writing, and speaking - English: Business-level proficiency, including the ability to read and write documents and exchange information with global teams
- Salesforce certifications, such as consultant certifications and Administrator certifications - Broad knowledge of SaaS/PaaS and enterprise architecture, including servers, networks, databases, and security - Experience supporting large-scale organizational transformation or digital transformation (DX) projects - Experience with Salesforce Marketing Cloud or related experience
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
