Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsAs a Quality Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, and embody the following values: Local Sensitivity and Global Sensibility, Crafted Experiences, Emotional Hospitality, Responsible and Caring, Fun and Quirky, and Pioneering Wellness. Sustainability, Wellness, and Out of the Ordinary Experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and support their strategic planning and development, ensuring that all activities, initiatives, and operational practices are implemented and embraced throughout the property. The Quality Manager will develop, implement, and maintain quality and brand standards throughout the property; lead the quality assurance program to ensure consistency and operational excellence; conduct and oversee quality audits, including LQA, hygiene audits, OPS audits, and other assessments, while driving measurable improvements; analyze guest feedback and review data to identify trends and opportunities, and create action plans for the General Manager based on direct guest feedback collected on-site, HeartBeat / Medallia, social media platforms, emails, and other communication channels; collaborate with global, regional, and property leadership teams to implement corrective and preventive actions as required; ensure compliance with brand standards, sustainability and wellness requirements, hygiene standards, and all applicable regulations; guide key stakeholders on quality set-up, operational readiness, and brand integration; foster a culture of continuous improvement and learning across all departments; align service quality with the guest experience and the Six Senses brand promise; utilize data and key performance indicators (KPIs) to monitor performance and benchmark best practices; partner with Sustainability, Wellness, Operations, and Training teams to promote holistic quality excellence; support the development of quality training programs and audit tools by collaborating with HR Trainers, facilitating Train-the-Trainer programs, and supporting HOTs (Heads of Teams); facilitate the sharing of success stories, innovations, and lessons learned across properties through newsletters and other communication channels; represent the property in quality-related meetings, audits, and partner evaluations; provide regular quality reports and insights to the General Manager to support strategic decision-making; act as the primary liaison to the General Manager, Executive Committee (EC), and Heads of Teams (HOTs) on all quality-related matters; and focus on all operational areas of the hotel, including branded residences participating in the rental program.
- A degree in Hotel Management or an equivalent combination of education and professional experience. - Previous experience in an operational leadership role. - Extensive knowledge of and accountability within IHG systems, ideally with five or more years of relevant experience. - A strong passion for Six Senses and its brand philosophy. - Proven ability to lead, coach, and influence individuals at all organizational levels. - Fluency in English is required.
- Additional language skills are an advantage.
