Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
IHG Hotels & ResortsIn this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget. I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity. My scope of work includes keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering; constantly assessing and reviewing processes to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices; assessing and reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices; and regularly reviewing all areas of my department through my physical presence to ensure rigorous adherence to LQA standards. I will lead a team of engaged and experienced hosts to provide Six Senses exceptional standards of operation and service. I am responsible for an efficient operation of the Night shift in the Front Office department. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests. I will work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guests’ needs are determined and met and oversee the smooth operation of guest arrivals and departures. I will have thorough knowledge of all facilities and services offered by the property, including room types, locations and layouts, selling status, rates, package plan benefits, the hotel’s credit policy and reservation coding. I will understand and act on the property’s policy on guaranteed reservations and no-shows, process advance deposits on reservations, support management of the guest history and profile system with the Reservations Manager, track future room availabilities based on reservations, and determine room rates based on the resort’s selling tactics. I will ensure that my department complies with all legal, statutory and financial requirements. I will implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, and product and service standards. I and all hosts will maintain a high standard of personal appearance, grooming and hygiene, as well as comprehensive knowledge of safety, security and emergency procedures, in line with brand and statutory requirements. I will ensure clear and effective interaction and communication between departments to support the smooth running of the property, and ensure all departmental activities are carried out ethically, honestly and within the parameters of local law. I will ensure my department’s budget is strictly adhered to and costs are continually monitored and controlled to drive profitability, while preserving required standards in every decision. I will prepare and submit legally required and confidential documentation related to my department, attend or conduct designated meetings and briefings as instructed by the General Manager to facilitate two-way communication of pertinent information, and perform any additional duties given to me by the General Manager. As Assistant Front Office Manager (Night Shift), I am responsible for the management, performance and development of all hosts within my department through direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with the Director of Rooms to identify potential internal and external candidates. I will identify high-potential talent for development in the property and manage the effective execution of Individual Development Plans. I will always behave professionally and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.
