Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
TeslaThis job posting was originally in Japanese. The English version is automatically translated. Please visit the company site for the most accurate information.
The Technical Support Specialist provides technical support for Tesla’s energy product line and responds to inquiries accurately and promptly. This role is ideally suited to someone with an electrical or engineering background or experience in customer support. You will work with sales, operations, and service staff in the internal energy storage division to respond to customer inquiries. You will provide a high level of customer support by handling inquiries by phone and email. You will identify customer needs and resolve technical issues involving battery systems and other products. You will determine whether technical issues can be resolved over the phone or require field service or further diagnostics. When necessary, you will communicate customer concerns to managers, Service Engineering, or the Field Service team. You will accurately record issues and data in the CRM database.
- Excellent written Japanese and communication skills - Conversational English proficiency - Excellent customer service skills - Ability to prioritize and respond effectively - Experience using CRM systems and Microsoft Office - Ability to follow verbal and written instructions while paying close attention to detail - Willingness to learn about new and innovative technologies - Ability to work in a team-based environment and achieve shared goals
- An electrical or engineering background is preferred - Experience in the energy industry, technical support, or a call center is preferred - Understanding of distributed generation and/or energy storage systems is an advantage
- Commuting allowance, health insurance, employees’ pension insurance, employment insurance, workers’ compensation insurance, and uniform provided - Employee stock ownership and stock purchase programs - Two days off per week - 10–20 days of paid annual leave per year (the number of days in the first year varies depending on the month of hire) - 10 days of sick leave per year (for healthcare, mental health care, recuperation, illness or injury, caregiving, nursing care, and childcare) - One day of volunteer leave per year (for volunteering and community service activities) - One day of anniversary leave per year (for your own, a family member’s, or your partner’s birthday, or your work anniversary) - Employee Stock Purchase Plan (ESPP) - Maternity and childcare leave - Maternity leave: 14 weeks (6 weeks before and 8 weeks after childbirth) - Childcare leave for fathers: 4 weeks - Childcare leave: 1 year (up to 2 years) - Self-care/family-care leave, anniversary leave, and volunteer leave - Vehicle purchase loan program (the company covers 50% of the interest) - Vehicle purchase program (Full Self-Driving provided at no cost) - Vehicle rental program - Transportation allowance (also available to employees who commute by car) - Discounts on company products - Babysitting discount coupons - Wedding and childbirth congratulatory payments - Tesla Baby Program (newborn gift) - Service awards for 3, 5, and 10 years of service - Annual health checkup and stress assessment - Dedicated counseling services with an occupational physician - Education funding for professional courses, certifications, and degrees
