Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Jobs in Japan
Explore hand-picked jobs in Japan for English speakers across tech, education, marketing, and more.
Vetted companies only. Apply from overseas.
Four SeasonsThe Cluster Reservations Agent is responsible for managing all aspects of group bookings across multiple properties, ensuring accuracy, efficiency, and a high standard of service. This role also supports individual reservations as needed based on business demands. The Cluster Reservations Agent will coordinate closely with operational teams to ensure all group reservations are properly prepared and executed prior to guest arrival. A key focus is on maintaining reservation standards, optimizing occupancy, and delivering seamless communication between departments to enhance guest experience across the cluster hotels. The role includes maintaining professional and collaborative relationships with colleagues, supervisors, and cross-functional teams across assigned properties; delivering exceptional guest service through all communication channels; supporting team members and other departments; handling guest concerns and service recovery; and complying with Four Seasons policies, work rules, standards of conduct, and confidentiality requirements. Responsibilities include managing reservation enquiries, bookings, modifications, cancellations, and related requests for multiple properties through telephone, email, FS Chat, and other approved channels. The role handles individual and group reservation enquiries, room block management, rooming list processing, and coordination with Sales and Events teams. It maintains knowledge of assigned properties, room types, rates, packages, promotions, facilities, services, and destination offerings; maintains accurate guest and reservation records; and uses reservation systems, Property Management Systems (PMS), and related tools to manage reservations. The role coordinates guest preferences, special requests, VIP arrangements, and operational requirements with relevant departments; processes individual, group, internal, employee, Friends & Family, complimentary, travel agent, and Central Reservations Office bookings; prepares reservation documentation; promotes hotel facilities and experiences; participates in quality assurance programs; incorporates feedback from monitoring, audits, and coaching; and performs additional duties and projects as assigned. The Cluster Reservations Agent maximizes revenue through upselling and cross-selling, recommends appropriate rates and products while maintaining rate integrity and guest satisfaction, supports occupancy, ADR, RevPAR, and revenue goals, ensures reservation accuracy, contributes to conversion goals, supports demand periods, and identifies booking trends, guest preferences, and market opportunities. Based in Osaka, the role may involve travel on site to Kyoto and Osaka. A flexible schedule is required to accomplish the major responsibilities and tasks.
- Demonstrates strong verbal and written communication skills and builds positive relationships with guests, colleagues, and stakeholders. - Consistently delivers exceptional guest experiences through a proactive, responsive, and service-oriented approach. - Effectively prioritizes workload, manages multiple tasks simultaneously, and utilizes available resources efficiently. - Works harmoniously and professionally with colleagues and cross-functional teams across multiple properties. - Demonstrates ethical conduct, sound judgment, accountability, and confidentiality. - Remains composed and effective in a fast-paced environment and adapts to changing priorities and business demands. - Maintains a high level of accuracy and thoroughness when handling reservations, guest information, and operational processes. - Works safely and complies with company policies, procedures, and standards. - Proficiency in Property Management Systems (PMS), Central Reservation Systems (CRS), and reservation-related platforms. - Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams). - Ability to manage reservations, guest profiles, and payment-related documentation accurately and with attention to detail. - Knowledge of hotel room inventory, rates, packages, and revenue optimization principles. - Ability to operate standard office equipment and communication systems. - Excellent written and spoken English. - Flexible to work varying shifts, weekends, public holidays, and business demands across multiple properties.
- Additional languages are an advantage.
- Competitive Salary, wages, and a comprehensive benefits package - Excellent Training and Development opportunities - Employee Discount for stays at any Four Seasons worldwide - Complimentary Dry Cleaning for Employee Uniforms - One complimentary employee meal per shift
